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Manager, Account Operations
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Account Operations Manager If your idea of customer success is based on a motivation to help others find solutions to their challenges our Account Operations Manager is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in designated call centers. This client services role uses an understanding of ou...
Datawarehouse Engineer- Remote
ResultsCX - Remote, Remote, India
Description Lead Software Engineer Application Integration team is primarily responsible for managing the day-to-day operations of the development, maintenance, testing and deployment of solutions to integrate internal and third party and enterprise applications by using Web Services, APIs, or internal systems, DWH. In this role you will: O...
VP, Operations
ResultsCX - Lipa, Calabarzon, Philippines
Description Our VP, Operations supports all call center sites in a designated region. You will be tasked with improving site profitability while protecting existing market share and supporting operational performance via managing KPI's and creating a platform for our future growth. In this role you will: Manage a team of Directors to foster teamwork...
Trainer
ResultsCX - Pasig, NCR, Philippines
Description As the introductory leader and facilitator for ResultsCX's new Associates, Trainers occupy a key role in promoting the core values and culture for the company. Trainers are responsible for orienting new Associates to the organization as well as initial and ongoing client and internal skills training. We expect greater of ourselves... What's Your Greater...
Real Time Analyst
ResultsCX - Remote, Philippines
Description Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What's Your Greater? Come find it a...
Sr. Manager, Operations
ResultsCX - Pasig, NCR, Philippines
Description Sr. Manager, Operations Our Sr. Manager, Operations is responsible for the day-to-day operations of a multi-client site where FTE justifies, while achieving a high level of performance and profitability. Establishes priorities, standards and performance objectives. Selects trains and provides work guidance for floor Supervisors. Maintains cost/produc...
Director, Operations
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description The Operations Director is responsible for all facets of call center operations within the assigned site/s, including Financial Performance, achievement of Client Service Levels and Metrics, Staffing, Training and Development of all site staff/employees and management of resources. In this role you will: Manage financial...
Sr. Director, Accounting
ResultsCX - KA, India
Description The Sr. Director, Accounting is responsible for the ongoing development, modification and review of accounting systems, reporting methodologies and associated controls. In this role you will: Direct, coordinate, and administer accounting operations which may include general accounting, cost accounting, payroll, accounts payable, and accou...
Site VOC Manager
ResultsCX - Hermosillo, Son., Mexico
Description Position Overview Attend weekly VOC Forum Participate in local discussion of VOC findings, trends, quality KPIs Address the concerns of the sites, opportunities and recognizing strengths Coordinate with local TPAs to deliver VOC Program, Results CTQs & Client Specific quality guidelines etc. Coordinate with G...
VP, Operations
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Our VP, Operations supports all call center sites in a designated region. You will be tasked with improving site profitability while protecting existing market share and supporting operational performance via managing KPI's and creating a platform for our future growth. In this role you will: Manage a team of Directors to foster teamwork...
Talent Scout
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Talent Scout Our Talent Scout is responsible for recruiting candidates in a high-volume environment using a defined recruiting process, strategies, and resources as well as developing new and creative ideas. The Talent Scout will play a critical role in ensuring we are hiring the best every time. In this role you will: Consisten...
Supervisor, Human Resources - Seasonal | On Site Hermosillo
ResultsCX - Hermosillo, Son., Mexico
Description Supervisor, Human Resource I The Human Resources Supervisor supports the site by performing administrative duties. This position serves as a liaison between the site employees and management; per instructions and pre-established guidelines to perform the functions of the job. We expect greater of ourselves... What's Your Greater? Come find...
Supervisor, Operations
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect gr...
Sr Solutions Architect
ResultsCX - United States of America
Description The Sr. Director, Sales Operations will provide customer experience solutions to our clients and prospects. Our portfolio of offerings is increasingly complex – including a combination of people, technology, and process. Consultative engagements require building a strong understanding of customer pain points and recommending tailored strategic solutions. In ad...
Front Desk Associate
ResultsCX - Lipa, Calabarzon, Philippines
Description The Front Desk Associate is the first point of contact for the company and is responsible for promoting a good first impression on all the visitors and callers We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this role you will: Answer and direct calls, greet visitors and onsite clients, escort...
