Senior Dispatcher Job Listing at Yusen Logistics in Elk Grove Village, IL (Job ID 2025-5689)

Description

Salary Range: $43,060-$66,443

Position Summary

The Sr. Dispatcher position is responsible for dispatching YLA drivers and owner operators to assigned destinations. Responsible for effectively organizing schedules to maximize service and meet customer needs. This role works closely with drivers and other staff to ensure the best possible solutions are identified. Performs any other functions related to the successful operation of the Branch. 

Essential Duties and Responsibilities

• Responsible for dispatching all over-the-road company drivers and owner operators.
• Responsible for all the day to day activities in instigating, building and moving freight.
• Operations process adherence; use personal judgment to satisfy customer expectations regarding pickup and delivery of product.
• Monitor schedule and events to ensure timely communication of cancellations or changes as required.
• Monitor and report performance as it relates to driver incidents, equipment failure, vehicle breakdowns and other potential service disruptions.
• Make recommendations on changes to operational procedures/guidelines based on KPI performance. Responsible to remain compliant with all FMCSA mandates through evaluation, documentation and training.
• Train staff consistent with DOT regulations and company rules to ensure overall compliance.
• Ensure dispatch protocols are in compliance with both client and company policies and procedures.
• Customer services; expected to solve problems, provide new rates, and be the one call for any customer needs/issues.
• Serve as contact and negotiator for the branch in matters regarding trucking operations.
• Continuously work with prospective and current customers to be their first call with freight availability.
• Business development; responsible for correctly setting the pricing to a customer to ensure that margins are acceptable for the corporation.
• Telemarketing and cold calls to identify and capture additional business opportunities.
• Maintain accurate records and appropriate filing systems.
• Perform other duties as assigned/needed.
• Performance measurement based on account performance, productivity and delivery of service.
• Some weekend work duties may be required.

• High School, plus three or more years' related experience and/or training; or equivalent combination of education and experience

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO 
• Eligible for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.