Description
Yardi is currently seeking an experienced Technical Analyst to perform complex and sophisticated systems analyses to assist new and existing clients with the management of application systems, hardware, and system functional specifications for the use of Yardi software products. As a Technical Analyst, you will identify application issues, customize software products to client specifications, and serve as an escalation resource.
What You'll Do:
· Consult and provides technical direction to users
· Assist and support users with understanding Yardi functional design, configuring Yardi software, and meeting client operational needs
· Work collaboratively with clients to identify and define application issues
· Evaluate procedures and processes for product use and prepare/evaluate alternative workflow solutions
· Create applications and customizations as needed to implement identified customer solutions
· Document, test, and create or modify computer programs to improve Yardi product functionality
· Serve as an escalation resource for complex application systems problems and sophisticated client requests
· Validate and document solution effectiveness through program and quality assurance testing
· Collaborate internally with analysts, designers, programmers, sales teams, and marketing teams with a focus on meeting client needs and maintaining high-level customer service standards
· Monitor technical advancements, regulations, and best practices relevant to clients in the application of Yardi products
Who You Are:
· Bachelor's Degree in Computer Sciences or equivalent
· Two (2) years in a software support, analytics, or services role
· Advanced knowledge in all the following areas: Microsoft operating and network system operation,
· Relational databases, and SQL/Oracle language
· Proficiency in SQL
· Strong technical computer and database management skills
· Excellent independent decision-making and problem-solving skills
· Excellent written and verbal communication skills
· Client-centered commitment and focus
Ideal to Have:
· Experience with HTML/Cloud Services
· Understanding of property management industry and best practices
· Project management experience
· Understanding of property management industry and best practices
· Working knowledge of accounting practices
· Understanding of project management principles
· Understanding of networks and peripherals
· Experience with HTML
· Understanding of Cloud Services
· Understanding of Development
· Understanding of network configuration and associated peripherals
· Ability to efficiently communicate highly technical topics or solutions to a non-technical audience
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
Annual Compensation Range: $80,800 - $90,900
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
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