Description
About the Role:
Are you a tech-savvy individual with a passion for delivering exceptional customer service? Join our dynamic Procure to Pay Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, your main role will be to provide top-notch customer support, focusing on troubleshooting and resolving software issues over phone and email across Yardi's diverse suite of products. You will have the opportunity to work with cutting-edge software solutions, gaining valuable expertise and becoming a subject matter expert in the field. Your contribution will go beyond just support - you will actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive nothing but the best and stay ahead in a competitive market.
What You'll Do:
· Utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
· Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
· Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
· Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
· Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
· Collaborate closely with team members across the US, actively contributing to the collective success of the team.
Who You Are:
· Bachelor's degree in Business, Finance, Math, Computer/Engineering Sciences; or a related field.
· A passion for numbers and strong analytical skills.
· High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
· Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
· Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
· Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.
Ideal to have:
· Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
· SQL Server and web Server knowledge.
· Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
Join our exceptional team of ATAMs and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now!
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All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
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