Description
Description
Job Overview:
The Host is responsible for greeting and seating guests in a friendly professional manner. One may also serve as a concierge for VIP guests in the specialty dining operation.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Completes all pre-, running, and post-shift side-work as directed by the manager or supervisor
- Keeps work area neat, clean, and free of safety hazards
- Manages the Reservation Book and calls guests to confirm restaurant reservations
- Answers phones and maintains a professional presence at the restaurant entrance at all times
- Maintains a warm and inviting phone demeanor at all times
- Knows the menu offerings and hours/days of operations
- Greets and welcomes guests in a friendly and professional manner
- Manages the waiting guests and encourages guests to wait in the Lounge area
- Seat guests gracefully and efficiently; Genuinely thank the guests as they leave the restaurant
- Assists other team members in clearing, cleaning, and resetting tables
- Communicate with the Dining Room team to ensure effective meal service and transition times for guests to ensure guest satisfaction
- Cheerfully accommodates the needs and requests of any guest
- Assists in the service of beverages, and food as requested. Must be twenty-one (21) years of age to serve alcoholic beverages
- Keep all menus clean and in good condition
- Other duties & responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
- High School diploma or GED required or currently enrolled and complete a GED program within 6 months from start date as a condition of continued employment
- Must be eighteen (18) years of age or older
- Must be able to lift and carry up to 25 lbs
- Must be able to work independently and as part of a team
- Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment.
- Ability to adequately and successfully perform all aspects of this position
- Must possess a high level of maturity, dependability, and punctuality
- Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
- Must successfully pass a job interview, including a guest service audition
- Must complete Responsible Vendor Alcoholic Beverage Service and BASSET training
- Must complete ServeSafe Sanitation training
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
- Willing to travel and participate in training as recommended or required
- Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to Human Resources located at the WCA property 1st floor Human Resources office.
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