Description
Everyday thousands of Waste Pro trucks serve millions of customers. It takes professional, experienced, hardworking and dedicated people, working together, to accomplish this task. The Waste Pro philosophy is: People make the difference and caring never goes to waste.
If you are energetic, team oriented, love a challenge, and are ready to join a team that puts people first then apply with Waste Pro and be the Distinguishable Difference!
The Waste Pro Sales Administrative Assistant provides for the short and long term growth of WP and is responsible for ensuring that customer setup and service adjustments are completed and executed appropriately and in a timely manner.
ESSENTIAL JOB FUNCTIONS:
1. Assume ownership of setup process by ensuring each customer receives a quality and timely setup from time of sale through pickup and until first billing.
2. Solve any potential or actual setup problems by personally demanding compliance from sales, finance, dispatch, operations and container shop.
3. Error management i.e. reduce / eliminate setup errors by "catching" and addressing immediately.
4. Interface and Communicate with sales, operations and container shop to coordinate for customer delivery and service adjustments. Initial setups and follow-ups.
5. Verify service achievement: Administer "Welcome Packet" and coordinate follow up meeting(s)/phone call(s) to ensure successful service.
6. Track and prepare metrics reports.
7. Be proficient with setup database, job aids and filing procedures.
8. Support of container inventory / maintenance tracking.
9. Support sales, operations, and dispatch and finance departments.
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