Description
The Inside Sales Representative provides for the short and long-term growth of Alpha Dumpster through providing over the phone customer service and sales support. $1000 Retention Bonus
ESSENTIAL JOB FUNCTIONS:
1. Respond to inbound calls or emails within inside sales environment from construction customers requesting service with Alpha Dumpster. Convert incoming calls into sales. Records details of sales transactions and submit reports to Sales Manager
2. Make outbound calls to current and prospective customers, explain details of different products and services offered and initiates sales.
3. Enter sales orders. Accept payment and apply it to the appropriate customer account
4. Determine customer needs and recommend appropriate products and solutions. Proactively promote Alpha Dumpsters products and services to customers for cross/up-sell opportunities.
5. Establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Analyzes and understands the choices and capacities of the customer and suggest suitable products.
6. Following up on deliveries to ensure container arrived as scheduled.
7. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right departments and people.
8. Operate within our proprietary systems to complete your job efficiently and effectively. (Salesforce, Zendesk, Tower)
9. Utilizes excellent verbal and written communication skills; including the ability to call, connect and interact with potential customers.
10. Provides customer retention by providing high level customer service and offering alternatives to cancellation request. QUALIFICATIONS:
* Proven sales history with 2 years of progressive sales experience preferred
* Demonstrated ability to apply consultative and solutions-based selling skills.
* Computer skills necessary. Salesforce experience preferred. Proficiency in MS Outlook, Word and Excel.
* Highly motivated, self-starter who is also a team player
* Superior written and oral communication skills combined with above average organization, interpersonal, listening, presentation and problem-solving skills.
* Ability to handle a heavy volume of calls in a professional and efficient manner,
* Ability to multitask.
* Ability to react well under pressure, treat others with respect and take feedback.
* Organized and intellectually able to eliminate sales obstacles through creative and adaptive
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