Company: Valley Bank
Location: Wayne, NJ
Career Level: Associate
Industries: Banking, Insurance, Financial Services
Description
Responsibilities include, but are not limited to:
- Communicate daily with borrowers who are delinquent on loan payments, generally by incoming and outgoing telephone conversations but also by letters and email. Document efforts - results in the collection notepad system.
- Process incoming and outgoing documents related to collection and loss mitigation efforts.
- Update telephone numbers, address and related information as warranted to the core system.
- Explore alternative means to assist customer in bringing the loan current (e.g., Forbearance plans, Repayment plans, Modification, etc. and refer borrower to the Loss Mitigation Department as warranted.
- Trouble shoot to resolve customer issues.
- Develop and maintain effective working relationships with attorneys, insurance agents and realtors as well as internal departments (e.g., Customer Service, Escrow, Payment processing, Post-closing, Documentation, Valley branches, HLCs, etc.).
- Maintain full compliance with all Regulatory and GSE requirements as well as the Bank's policies and procedures.
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