Description
The Enterprise Application Support Team supports various vendor/third-party developed applications, creates and maintains sustainable processes that helps customers maximize the value of their applications via standardization and simplification. A successful Application Support Engineer must be passionate about technology, have an analytical mindset, be interested in working with a wide range of platforms and services, and have a solid foundation in Windows Systems, Linux Systems, and Cloud Platforms. Familiarity with integrations such as API calls and JSON formatted data exchange is required.
Responsible for provisioning, deploying, administering, monitoring, maintaining, troubleshooting, upgrading, and patching of vendor applications (primarily Sunapsis application) and dependent applications/services in Hybrid cloud environment (AWS, Azure, GCP, and on-premise data center).
Document complex processes, procedures, system configurations and specifications. Exhibit strong analytical, interpersonal and communication skills with the capability to acquire, retain and leverage advanced technical competencies. Able to coalesce design specifications independently and collaboratively, manage and develop stable, best practice, environment specific enterprise class solutions. Possesses a comprehensive understanding of enterprise solutions, architecture, and life-cycles. Mentor junior engineers and student employees.
Ability to multitask at high volume and detail. Ability to produce effective, timely results. Able to develop and implement proactive, automated solutions and processes. Able to quickly prioritize and efficiently complete tasks of varied scope, scale, and technical requirements. Acts as a role model in demonstrating customer service, integrity, and ethical behavior. Understand and adapt to different work styles, conflict resolution techniques, office etiquette and demonstrate the ability to interact with employees and stakeholders in a positive, productive, and technically but appropriately stratified manner. Self-motivated and stays abreast of applicable new technologies and technical methodologies to advance security posture, productivity, and career path.
Minimum Education and Experience
Bachelor's Degree with four (4) years related experience OR Associate degree with six (6) related experience OR High School or equivalent with eight (8) years related experience.
Preferred Education and Experience
Bachelor's Degree in Computer Science or equivalent with minimum 5-years' experience in corresponding products and technologies.
- Experience with installation, configuration, deployment, and updates of applications such as:
- Sunapsis, JIRA, Confluence, AssetWorks AiM, Pharos, Titanium, Odyssey PCS, RightFax, StarRez, Keywatcher, Inteum, Desigo, etc.
- Experience with the SEVIS API used by DHS.
- Professional experience working with Cold Fusion, IIS, APIs, and JSON
- Solid understanding of industry standards and best practices around security, performance, and availability.
- Strong technical documentation, diagramming, and organizational skills.
- Experience with Public Cloud (AWS, Azure, GCP) Services.
- Experience of Administration and Support/Maintenance of applications in public cloud including hosted environments.
- Experience with License Management Software (FlexLM, LM-X, OpenLM)
- Experience with Containerization and tools like Chef/Puppet/Ansible.
- Experience working within the ITIL framework for Incident, Problem, and Change Management.
- Comprehensive understanding of Cloud Platforms and related application architecture
- Familiarity with Continuous Integration/Continuous Deployment (CI/CD).
Essential Duties and Responsibilities
Expected areas of expertise and duties will include current proficiency in a majority subset of the following:
- Gather and analyze internal business requirements to develop, document, test, and implement technical solutions to improve applications and workflows.
- Identify and research areas for technical improvements to application integrations and suggest potential changes or enhancements.
- Communicate and collaborate with university stakeholders for changes to applications, databases, and/or business processes.
- Provide technical training as needed, including documentation to be used for on-going reference.
- Continuously seek application process automation to support efficiency of services and institutional compliance.
- Support accurate data extract from PeopleSoft, liaise with OIT and other partners as needed to troubleshoot data feeds.
- Maintain software tools and components required for application functionality.
- Provide recommendations for continuous improvement of data integrity between PeopleSoft, and supported applications.
- Liaise with vendor and application owners to solve technical problems efficiently as they arise.
- Vulnerability assessment and remediation
- Advanced Development and administration of scripted and native UI task and report automation across multiple vendor platforms.
- Take part in all aspects of the new applications integration lifecycle, including requirements gathering, project management implementation, and then 2nd/3rd level ongoing support.
- Ensure new software integrations meet functional requirements, system compliance, and interface specifications.
Additional Information
- On-call availability for quickly responding to and resolving system emergencies, both during regular and off-hours.
- Emergency on-call availability 24×7×365
- Perform other duties as assigned.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
- Lifting and transporting of moderately heavy objects, such as servers, switches, computers, and peripherals.
- Visa sponsorship is not available.
Remote Work Eligibility Statement
100% Remote Work Available for Texas Residents
Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
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