Associate Director Job Listing at UT Dallas in Richardson, TX (Job ID 28500)

Description

This position will work closely with Director to foster and maintain effective working relations with a wide range of internal departments and external contacts; provide guidance to departments, employees and students on policies and procedures; responsible for managing and overseeing advising and immigration programs; handle special projects as assigned.

Minimum Education and Experience

Bachelor's degree in a related field; 5-7 years related professional experience; or any equivalent combination of education and experience.

Preferred Education and Experience

• Master's Degree
• Experience with CRM tools and application databases such as Sunapsis, Terra Dotta, PeopleSoft, etc.

Essential Duties and Responsibilities

• Manage Student Immigration Advising and Programming Functions:
  • Management and oversight of advising services and immigration programs
  • Continually seek ways to improve services to international students by developing new initiatives, resources and/or programs.
  • Create assessments to measure the quality and quantity of advising services.
  • Be available to ISSO, other department staff and stakeholders as an immigration resource.
  • Recommend changes to improve services or reflect changes in immigration regulations
  • Serve as a member of campus groups and committees
  • Work with colleagues and stakeholders to ensure consistency of information based on immigration regulations, UT Dallas policies, ISSO policies, etc.
• Supervision and Staff Development: 
  • Shared supervisory responsibility for team of International Student Advisor staff; direct supervisory responsibility for some within the team.
  • Oversee new staff training and development
  • Scheduling and determining training needs
  • Evaluate quality and quantity of work and provide oversight and feedback
  • Initiate performance improvement and disciplinary actions
• Leadership Collaboration:
  • Collaborate with the Director to provide administrative functions including hiring, budgeting, strategic planning, goal setting, risk assessments, quality control, etc. Representing ISSO at administrative meetings and on committees and boards.
  • Collaborate with other ISSO leadership in processing, advising, staff development & training, and SEVIS compliance for both F & J programs. Participate in strategic planning for unit.
  • Build relationships with key campus stakeholders to benefit students
• Direct Customer Service:
  • Handle escalated student or staff complaints that come to the ISSO through daily advising and processing functions. Make discretionary decisions on how to address ad-hoc customer requests.
• Other duties as assigned

Additional Information

Must be a U.S Citizen or Lawful Permanent Resident to meet USCIS eligibility requirements

Remote Notice: After the probationary period, this role may be eligible for a hybrid (partly remote/partly in-office) work schedule, subject to business need and manager approval. May be required to use a personal computer and other standard office equipment. Must be located within the DFW Area and have the ability to be on campus with 24 hours of notice. A UT Dallas Remote Work Agreement will be required within 14 days after approval.

What We Can Offer
UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

• Competitive Salary
• Tuition Benefits
• Internal Training
• BCBS PPO Medical insurance – 100% paid for full-time employees
• PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits
• Vision Insurance
• Long and short-term disability
• TRS Retirement Plan – defined benefit plan offering lifetime annuity upon retirement
• Option Retirement Program (ORP) – in lieu of TRS for eligible employees
• Voluntary Retirement Plan Options – additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans
• Free Dental/Vision/AD&D – for eligible employees who waive UTD medical & have outside group medical coverage
• Paid time off
• Paid Holidays
• Paid Winter Break
• Fertility Benefits
• Remote Work Options – approved by department

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program. Visit https://hr.utdallas.edu/employees/benefits/ for more information.
If you are looking for a rewarding career opportunity with great benefits? Look no further! Join our team!

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

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