Network Technician Job Listing at University of California in Santa Cruz, CA (Job ID 70586)

Description

JOB POSTING

The schedule for this position is Monday through Friday from 7 am to 4 pm.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website. 

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD.  Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 07-15-24

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Information Technology Services (ITS) is the campus's centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion.

ITS strives to continually improve service quality, experience, and value for our students, faculty and staff.  We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff.

We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.

University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave.  Visit the UC benefits page for more information at UC Compensation and Benefits.

JOB SUMMARY

This position installs copper and fiber cabling for campus voice, and data, performing moves, adds and changes to the existing infrastructure and equipment. Responsible for the installation, activation, and testing of telecommunications infrastructure and equipment for campus capital projects and building remodels. Will assist with testing and repair of existing services as required.

The position is expected to model the key values of ITS mission including: demonstration of integrity in the conduct of daily work; accountability for the safekeeping of resources in the employee's care and custody; reliability and teamwork; commitment to quality customer service in interactions with clients, co-workers, and others; and interacting with clients, co-workers, and others in the workplace in a respectful, tactful and effective manner.

APPOINTMENT INFORMATION

Budgeted Salary: $34.45 - $40.54/hour. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment 

Job End Date: 1 year from hire date, with possibility of extension

Work Location: UC Santa Cruz Main Campus

Union Representation: TX Union

Job Code Classification: 008302 (ELECTR TCHN SR)

Travel: Never or Rarely

JOB DUTIES

65% - Provide Technical Support for Voice and Data Services

• With minimal supervision, plan and implement UCSC voice and network moves, adds, changes, and expanded service requests for voice, data, and wireless networks.
• Install, Terminate, Test, Troubleshoot, Repair, and Document copper and fiber optic cabling systems, and ensure that industry and campus standards are met. This includes but is not limited to analog phones, VoIP phones, fax, Ethernet, 4-wire circuits, alarms, CAT5/6/6A, and Single mode fiber optics.
• Perform cross-connects on all Distribution Frames (ADF/MDF/IDF); repair or replace defective wiring and connections; rearrange wire or terminate permanent connections as necessary to implement service order requests.
• Complete service orders/trouble tickets by assigned due date and document in the ticketing/timekeeping system for services performed including logging actual labor hours per guidelines on capital and renovation projects.
• Drive and maintain University service vehicles to all on-campus locations and off-site locations, including but not limited to: Coastal Sciences Campus, Scotts Valley Center, and Silicon Valley Institute.
• Perform fire stopping in all conduits, stub outs, and telecommunications pathways to maintain safe environments.
• Maintain hand tools and specialized equipment, including test equipment and computers.
• Escalate in a timely manner any unusual or problem areas to the lead technician or supervisor for assistance and/or resolution.

15% - Provide Technical Support Functions

• Perform system maintenance including system and station level and port level diagnostics and repair.
• Work with Telecom and Network Analysts to diagnose and resolve system malfunctions or failures.
• Be available after regular work hours to respond as needed to system outages.
• Install voice/data equipment and components to facilitate system installations, repairs, upgrades, and maintenance.

10% - Maintenance and Database Record Updates

• Collaborate with ECM, CTS, and Network teams to provide updates to cable documentation including but not limited to cut sheet information, active components, and rack elevations.
• Perform technology room (TR) maintenance per established guidelines.

10% - Associated Responsibilities

• Support departmental goals of providing positive, innovative and effective customer service through performance of job functions, Work cooperatively with other units to achieve and maintain a strong client service environment. Attend required trainings. observe safety standards, and general safety awareness.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience and / or training.
• Strong knowledge of telecommunications terminology and applications.
• Knowledge of communication requirements for voice, data terminal and wireless equipment.
• Knowledge of analog, digital and fiber optic transmission media.
• Experience in placing, splicing and testing cable plant, including copper, and fiber optics.
• Demonstrated experience with copper, and fiber optic cable, Local Area Network (LAN) systems, Wireless Network systems, and knowledge of the relative properties and procedures.
• Experienced in reading, interpreting and explaining technical diagrams, specifications and cable records.
• Knowledge of industry installation, termination, labeling, and standards.
• Skilled in placing, pulling and terminating inside wire and fiber, in making terminal block connections, telecommunications closets (ADF/BDF/IDF) layout and design, and cable arrangements.
• Skilled in performing electronic systems troubleshooting.
• Excellent record-keeping skills to document service performed, complete recharge documents and maintain current floor plans and cable records.
• Excellent interpersonal skills, including diplomacy and flexibility to work effectively with management, faculty, vendors, staff and students.
• Excellent verbal and written communication skills including the use of MS Word, Excel, and email programs.
• Demonstrated skills to design, estimate, and implement, OSI Physical layer for voice, data, and wireless networks.
• Ability to use copper, fiber, and wireless test equipment and tools for troubleshooting and repair of campus cabling infrastructure and network services.
• Excellent organizational ability to prioritize workload and meet strict deadlines.
• Ability to communicate complex technical issues to others.

PREFERRED QUALIFICATIONS

• Experience using Fluke Test equipment and Fiber Optic Fusion Splicers.
• Certifications from BICSI, Cisco, Leviton, Corning, etc.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Must possess a valid license to drive in the state of California.
• Ability to work long periods of time at a computer with or without accommodation.
• Ability to work long periods of time in wilderness conditions and to travel to remote areas.
• Ability to conduct outdoor site visits, including use of required personal protective equipment, as required to conduct investigations, inspections, or view work in place.
• Ability to safely perform the physical requirements necessary to move light to moderate objects up to 60 lbs., with or without accommodation.
• The selected candidate will be required to work all scheduled hours on-site.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination