Description
6 Month Internship 20 hours/week Interns are not eligible to work remote and must live within a commutable distance to our corporate building in Vacaville, CA. Summary:
We are seeking a technical, passionate, and motivated intern to join our team for a six month internship from October 2024 – March 2025. This unique internship combines roles within the Information Technology Team, specifically in the area of supporting our IT Service Desk. Responsibilities: IT Service Desk Technician (First 3 months)
- Learn how to provide Tier 1 support to End Users with their hardware, applications and network related incidents or service requests. Investigate, diagnose and perform basic troubleshooting for a prompt resolution and escalate unresolvable issues to TCU Tier 2 or Tier 3 support teams.
- Responds to incidents and service requests submitted to IT Service Desk in a courteous, timely and efficient manner in accordance with ITIL industry standard guidelines.
- Diagnose incidents, perform troubleshooting and remedial actions to fix incidents or find alternate solutions that addresses the issue in an effective manner.
- Participate in continuous learning through engagement with Tier 2 and Tier 3 support teams, ensuring expanded growth in member support and technical capabilities.
- Participate in IT related projects focused on problem solving short term friction points for long term gain.
- Work with IT Service Desk Team to refresh computer equipment in all branch locations.
- Image computers and assist in the deploying PC at branches.
- Reports directly to the Manager, Desktop Systems
- Must be a Junior, Senior, New Graduate, or Post Graduate student in Business Administration, Marketing, Operations Management, Technology, or a related field.
- Strong technical skills and desire to work in a technical environment.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work independently and collaboratively in a team environment.
- Strong organizational skills and attention to detail.
- Typically requires no previous professional experience.
- This is not a remote position.
This is a paid internship offering an hourly rate of $25.00. The internship will run for 6 months, with the opportunity to work 20 hours/week. Compensation is provided in accordance with California labor laws, including compliance with overtime pay (if applicable), meal/rest breaks, and other labor regulations. Please note: This internship does not include benefits such as health insurance, retirement plans, or paid time off. However, interns will have the opportunity to gain hands-on experience, mentorship, and valuable professional development within the Financial Industry.
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