Client Services Coordinator Job Listing at The Stepping Stones Group in US (Job ID 227321)

Description

Client Services Coordinator Job Description

The Stepping Stones Group is the nation's leader in providing special education services to school districts in more than 40+ states.
The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization.
As a Client Services Coordinator, you will work closely with our experienced client services, business development and recruiting teams.
In this position you will:
Support your Client Services team to maintain and grow headcount with current and inherited clients. Grow client headcount when the opportunity arises and work toward established headcount goals. Reach out to current school districts to upsell and cross sell our services.
Submit potential candidates for client openings with clear communication. Set effective expectations with the client regarding interview process.
Help recruiters guide candidates through the interview process with necessary interview prep and effectively convey client expectations.
While communicating with clients you will set expectations and communicate The Stepping Stones Group's policies and expectations. Identify with clients what sets our company apart from other companies.
Meeting KPIs: phone calls per day & email communication, Job orders received, candidate submissions and candidates placed.
Work as part of the team to contribute to overall success.
Create a positive experience for the clients with effective communication. Ability to become a 'trusted advisor' to our school district partners.
Demonstrate a strong interest in learning departmental functions including timecard approval, familiarity with school district clients, special education requirements and licensing.
Qualifications:

Exceptional time management and prioritization skills
Enthusiastic and supportive collaborator
Champion of change and applying creativity
Detail orientated with the ability to meet projected deadlines.
Excellent written and verbal communication skills
Strong customer service experience required.
Prior sales, customer service or hospitality experience is required.
Remote- Full Time- Hourly position, with benefits!