Utility Digitization Specialist for USAID Non-Revenue Water Management Project Job Listing at Tetra Tech International Development in Hebron (Job ID 40978)

Description

The USAID-funded Non-Revenue Water Management project, implemented by Tetra Tech International Development, is currently accepting expressions of interest from qualified candidates for a Utility Digitization Specialist. This is a full-time position based in Hebron with frequent travel to Halhul and Dura.

The purpose of this project is to improve Palestinians' access to safe, reliable, sustainable, and climate resilient water services through: 1) the development and strengthening of the institutional capacity of the Hebron, Halhul, and Dura water utilities for sustainable, reliable, and climate-resilient water delivery service; 2) the implementation of strategic infrastructure works to support the objective of the activity; 3) the design and implementation of innovative solutions to expand the use of smart water management technologies for efficient, timely, and transparent water management; and 4) the design and implementation of innovative measures and public awareness campaigns to promote effective water governance at the utility and foster social behavioral change toward more efficient and responsible water use practices and trends. This is a full-time position based in Hebron with regular travel to Dura and Halhul.

The Digitization Specialist will work under the guidance of the Commercial Specialist to lead the digitization efforts for payment systems within the three water utilities. The Digitization Specialist will play a key role in assessing the feasibility of digitizing payments for water services and developing cutting-edge solutions to enhance efficiency, customer experience, and overall operational effectiveness. The Digitization Specialist will work with each water utility to compile and digitize customer records to analyze payment systems.

Responsibilities:

· Identify customer records, databases, and systems with the water utility commercial and technical teams.

· Develop a brief report on the capacities of the existing systems to digitize payment records, including the data available in records.

· Analyze existing payment processes, identifying bottlenecks, security concerns, and opportunities for improvement.

· Develop a filing system for water utility records.

· Convert analog data into digital format.

· Aggregate and synthesize data from multiple sources to inform utility decision-making. 

· Collaborate with cross-functional teams to develop a comprehensive digitization strategy tailored to the specific needs and objectives of the three water utilities.

· Ensure robust security measures to safeguard customer data and financial transactions.

· Ensure compliance with relevant industry standards, regulations, and data protection laws.

· Work closely with IT designers to create user-friendly interfaces that enhance the customer experience during the payment process.

· Develop and deliver training programs for internal staff and external stakeholders on the use of digitized systems.

· Provide ongoing support to address issues and ensure a smooth transition to digital payment processes.

· Document project activity reports and critical lessons learned with the three water utilities and stakeholders on the digitization initiative.

· Perform other tasks defined by the Institutional Support Advisor

Qualifications:

· Bachelor's degree in Information Technology (IT), Computer Science, or a related field AND a minimum of three (3) years of professional experience in digital systems.

· Strong understanding of security protocols, compliance requirements, and best practices in digital systems.

· Ability to drive initiatives from conception to implementation.

· Effective communication and collaboration skills to work with cross-functional teams and external stakeholders.

· Proven leadership, organizational, and writing skills.

· Professional fluency in Arabic is required.

Qualified applicants from Palestine are highly encouraged to apply.

To be considered, please submit the following:

* Cover Letter

* CV

Please ensure that only the requested documents noted above are submitted. Only candidates who have been selected for an interview will be contacted. No phone calls, please.

Tetra Tech International Development is committed to safeguarding and technical excellence in equality and social inclusion. Our team of dedicated Gender, Youth, and Social Inclusion (GYSI) advisers work closely with our staff and partners to share international norms and best practices to improve the livelihoods of the world's most marginalized groups. Tetra Tech International Development is especially interested in candidates that can contribute to our Diversity, Equity, and Inclusion (DEI) initiatives that aim to expand inclusion and an authentic sense of belonging to all our staff regardless of background.

Reasonable Accommodations:

We are dedicated to hiring an inclusive workforce. If you would like to request reasonable accommodations during the application process, please visit Tetra Tech's Disability Assistance Page or contact our Global Talent Operations team. Our recruitment team looks forward to engaging in an interactive process to provide reasonable accommodations for candidates.

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 550 locations around the world. Our reputation rests on the technical expertise and dedication of our employees — 27,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development. We are an Equal Opportunity Employer/Affirmative Action/Americans with Disabilities/Veterans employer.

ARD 188

Project opportunity

Water Security and Sanitation (International Development)

• Organization: 188 ARD