Systems Support Analyst Job Listing at TCB in Boston, MA (Job ID 3323590)

Description

Position Description:

The System Support Analyst will focus on end-user support for TCBs portfolio of Business Information Systems (BIS). This individual will manage the teams support ticket queue and will ensure that correct escalation paths are followed in troubleshooting and resolution of our issues.

Essential Functions:

• Provide first-line support for Microsoft Dynamics Applications, Sharepoint and other applications as needed
• Provide first-line support for Yardi for our internal Accounting and Development partners with regards to General Ledger, Accounts Payable, Debt Manager, Construction Manager and other modules as needed
• Collaborate with BIS team members, including our developers, to troubleshoot and resolve technical issues related to these applications
• Assist Users with system navigation, functionality and best practices
• Conduct user training sessions and create training materials. Collaborate with Business Analysts to learn new functionality being implemented for releases in order to support user questions and issues
• Collaborate with BIS and other departments to identify and implement system improvements
• Document support activities and solutions in the internal knowledge base and applicable user guides
• Review Yardi Release Notes in advance to prepare departments for enhancements, preparing trainings and otherwise communicating updates to our partners
• Use Azure DevOps to create/track Bugs and PBIs (Product Backlog Items) and develop queries
• Participate in team Stand Ups, Sprint Planning and Retro sessions
• Provide the BIS team with monthly and yearly support ticket statistics to help the team identify areas to target training or system development
• Additional assignments as needed

Knowledge, Skills, and Abilities:

• Self-directed, excellent organizational, analytical, writing, and interpersonal skills
• Exceptional customer service skills
• Experience supporting Yardi systems, General Ledger, Accounts Payable, Construction Manager and Debt Manager modules in particular, is a plus
• Understanding of SharePoint, Microsoft Dynamics, Dropbox is helpful
• Ability to adapt to new systems/software/programs and have a record of accomplishment of working with multiple business systems
• Team player with a willingness to learn and grow professionally
• Knowledge of accounting processes is helpful
• Knowledge of the real estate industry is helpful
• Strong troubleshooting and problem-solving skills
• Ability to work independently and as part of a team

Education & Experience:

• Bachelors degree, or equivalent experience in Information Technology, Computer Science, Accounting or a related field
• Accounting background/understanding of General Accounting principles

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.