End Point Engineer - Team Lead Job Listing at Stifel in Saint Louis, MO (Job ID 7091)

Description

The Sr Endpoint Engineer is responsible for leading desktop, laptop, and mobile hardware and operating systems maintenance and deployment functions. This role involves performing various tasks, including top-level endpoint support of hardware, OS, and applications of all types. The Sr Endpoint Engineer will also be responsible for implementing and managing solutions for desktop and mobile platforms, testing new hardware for compatibility and security, and providing high-level troubleshooting of common applications and their interactions with underlying operating systems. This position relies on extensive experience and judgment to plan and accomplish goals, with a wide degree of creativity and latitude expected. Additionally, the Sr Endpoint Engineer will lead vendor escalations to resolve critical issues, ensuring minimal disruption to business operations and maintaining strong vendor relationships.

• Lead the maintenance of operating systems for the desktop environment.
• Oversee configuration management of base images and test updates as available.
• Collaborate with the deployment team to deploy updates and changes to the base image.
• Implement and manage solutions for desktop and mobile platforms.
• Test all new hardware for compatibility and security within the environment.
• Provide high-level troubleshooting of common applications and their interactions with underlying operating systems.
• Analyze and remediate issues with operating system update deployment.
• Successfully lead vendor escalations to resolve critical issues, ensuring minimal disruption to business operations and maintaining strong vendor relationships.
• Test remediation solutions and handoff to the deployment team.
• Identify and implement automation opportunities.
• Create and maintain documentation for new procedures and manual steps to complete tasks for soft handoffs and cross-training of support personnel and implementation teams.
• Mentor and guide junior engineers.
• Ability and means to travel: occasional night and weekend work and overnight travel (up to 10%).

• In-depth knowledge of processors, memory, and other computer components and accessories.
• Strong customer service skills, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to multi-task and address multiple and often conflicting priorities in a fast-paced environment.
• Demonstrated proactive approach to problem resolution, strong troubleshooting, and problem-solving skills.
• Proficient in scripting languages such as PowerShell, Python, and Bash for automation and task management.
• Experience with virtualization technologies, including VMware and Hyper-V.
• Strong understanding of network protocols and services such as TCP/IP, DNS, DHCP, and VPN.
• Familiarity with cloud platforms like AWS, Azure, and Google Cloud for infrastructure management and deployment.
• Experience with implementing and supporting virtual desktops / VDI.
• In-depth knowledge of Intune and its advantages in managing the end user environment.
• Expertise in endpoint security solutions, including antivirus, encryption, and threat detection systems.
• Knowledge of industry-standard IT best practices, including disaster recovery and high availability concepts, is a plus.
• Understanding compliance functions within a financial organization is a plus.
• Strong logical and reasoning skills to identify complex problems, review related information, develop options, and implement solutions.

• Minimum Required: High School diploma or equivalent.
• Minimum Required: 10+ years of PC/Mac or Mobile support/maintenance experience.

• Minimum Required: None

• Extensive knowledge of Windows, Office product suite, Microsoft System Center suite, VPN, and local area network.
• Knowledgeable of Mac products and associated productivity applications.

Stifel is more than 130 years old and still thinking like a start-up.  We are a global wealth management and investment banking firm serious about innovation and fresh ideas.  Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations.  Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.  Let's talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.