Motor Vehicle Call Center Agent III Job Listing at State of Vermont in Montpelier, VT (Job ID EE29D9A4-9338-4)

Description

Overview

The Vermont Department of Motor Vehicles (DMV) is looking for experienced and dedicated professionals to join us as Motor Vehicle Call Center Agents!

 

Duties include:

• Provide exceptional service through constant public phone, written, and electronic customer contact.
• Handle and complete a wide variety of applications with accuracy and efficiency.
• Ensure accountability for all fees and audits, and maintain detailed records through daily reports and weekly statistics.
• Mentor and train new agency employees, fostering a collaborative and knowledgeable team environment.
• Process salvage vehicle documentation and correct batch errors to maintain smooth operations.
• Act as a supervisor in their absence, covering office and unit phones, and fielding emails.
• Manage supply orders and maintain inventory.
• Utilize driver improvement knowledge and provide accurate information to exam office customers, including written, road, and Commercial Driver Permit exams.

 

This role will offer opportunities to mentor and train team members, while playing a key role in ensuring the DMV runs smoothly and efficiently. We offer a supportive environment with room for professional growth and development. The ideal candidate will have experience in the Vermont DMV, in addition to a proactive and solution-oriented mindset with the ability to manage multiple tasks simultaneously. A commitment to providing exceptional service and accurate information to the public is vital.

Who May Apply

This position, Motor Vehicle Call Center Agent III (Job Opening #50418), is open to all State employees and external applicants.
If you would like more information about this position, please contact Elizabeth Aiken at elizabeth.aiken@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.
 
In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted. 

Environmental Factors

Incumbents must be able to work quickly and accurately under pressure, before the public eye/social media, from written, electronic and from telephone inquiries. Due to significant contact from verbal abuse stress induced illness is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Occasional trips outdoors when administering road exams and verifying vehicle identification numbers. Incumbents must be able to perform several job duties within several different units possibly in the same day. The incumbent must be able to work faster with minimal notice to assist when staffing shortages occur and various scheduled hours. Private means of transportation may be required. Some overtime work may be required.

Minimum Qualifications

High school graduation or equivalent AND two (2) years or more of Vermont DMV experience.
OR
Completion of a one-year vocational/technical training program in business and office or customer service occupations or related area AND two (2) years or more Vermont DMV experience. 

Special Requirements

The incumbent will serve customers promptly and efficiently while maintaining the minimum production level of 10+ transactions per hour with a 1% or less error rate. The incumbent will be proficient in 6 or more of the job duties referenced on the matrix for a minimum of 4 months showing proficiency. 

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

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