Senior Integration Engineer Job Listing at SS&C Technologies in Toronto, ON (Job ID R30576)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Senior Integration Engineer

Location(s):  Remote

Get To Know The Team:

SS&C is leading the way.  We continue to look for today's and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.

SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, integrity, and innovation to name a few.  We are a fast-paced environment, who promote flexibility, authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.

About the Role:

SS&C Algorithmics, a division of SS&C Technologies, is seeking an experienced and highly motivated Integration Engineer in the global support team. The Algo Client Support Team primarily provides first-level production support to clients worldwide using Algorithmics products. These products may be implemented on client premises or hosted by Algorithmics on behalf of our clients. Clients will have been through the project cycle and have a good understanding of our software and risk management in general. The team comprises of Integration Engineers, and Financial Engineers, providing a balance of technical IT and financial modelling expertise. Support is provided through the SS&C Algo Client Support Portal in the first instance, and by telephone and e-mail if necessary. The team works closely with its counterparts world-wide who provide second- and third-level development and delivery support directly to Algorithmics clients.

In this senior role, you need to establish and maintain strong working relationships with clients and internal stakeholders.  As a client facing role, you will be the first point of contact for all support related issues for Algorithmics solutions. The main objective is to provide high-quality and responsive application support to ensure our clients are satisfied with the service we provide.  The role has a strong focus on Financial Risk Management and day-to-day running of the system.  Day-to-day you will be providing solutions to issues raised by clients and internal stakeholders and resolving system generated alerts.

SS&C Algorithmics has more than 200 Clients globally, operates in 25 countries and has a team of people who design, develop, sell and support risk analytics solutions for financial institutions.  The Algo Client Support Team is part of the Client Success group, with teams primarily based in London, Toronto, New York, Singapore, India, and Hong Kong, collectively offering 24x7 client support.

Why You Will Love It Here!

• Flexibility: Remote Work Model & occasional in-office meeting
• Your Future: RRSP Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C Learning Institute
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Provide First-line software support to various clients running the Algorithmics solutions On-Premises and on Cloud.  This entails answering software related queries involving software usage and design, software issues, configuration, software updates, and integration with third-party products.
• Partner with other subject matter experts located globally to jointly resolve complex issues.
• Replicate complex client issues within internal environments; assist in maintaining internal environments and their integrations with third-party products and services.
• Acquire and keep abreast of new changes within the solutions, knowledge of implemented Algorithmics software and client customizations.
• Assist in the transition of clients to the production support team and provide knowledge and expertise in client support meetings.
• Follow established processes, not limited to embedded ITIL and DevSecOps practicesto to deliver fixes and innovations with speed whilst ensuring quality and compliance for our clients.
• Assist in Second Line support, Services, Support Account Management, and Technical Operations as required, e.g., delivery of changes, performance tuning, root cause analysis, operational acceptance testing, and permanent resolution of issues.
• Work on continuous improvement initiatives, such as developing RPA processes to automate manual tasks.
• Periodic on-call support during weekends, public holidays, and 5-8pm during regular business days

What You Will Bring:

• Experience:
  • 5+ years of experience in software support with expertise in supporting enterprise software products having multi-tiered architectures involving database, middleware, ETLs and web applications.
  • Proven experience to provide outstanding and high-quality client software support – taking ownership of issues by keeping clients updated and informed, adhering to SLAs, escalating if help is required, creating and updating knowledge base articles.
     
• Skills & Expertise:
  • Proven ability to integrate products with third-party components, troubleshoot complex software issues, deploying software to multiple environments, and software configuration.
  • Demonstrated ability to communicate complex solutions clearly and concisely to individuals at all levels of technical expertise – both verbally and written.
  • Attention to detail, proven ability to follow established process without errors, able to highlight and document areas of improvement.
  • Able to communicate effectively at multiple levels, such as, with project management, development, services, and sales.
  • Proven ability to write clear and concise high quality technical documentation, and train/onboard new members within the team.
     
• Technical Knowledge:
  • Hands-on experience of Linux; be able to debug and write Shell scripts. Knowledge of UNIX/Linux system administration is a plus.
  • Hands-on experience of Docker and Kubernetes.
  • Knowledge of database products (e.g., Oracle, PostgreSQL) and essential maintenance (SQL, sizing, performance investigations and/or tuning).
  • Knowledge of Messaging Oriented Middleware (e.g., RabbitMQ, IBM MQ, Kafka).
  • Ability to debug and troubleshoot REST APIs, Java and/or Web applications.
  • Experience in managing complex software environments within one of the public cloud providers such as Google Cloud, AWS, or Azure, or within a private cloud environment.
  • Experience in developing and deploying changes in a pipeline, e.g., through GitHub Actions, Jenkins following an established change and release management process
  • Experience with debugging and troubleshooting software written in Python is a plus.
  • Experience with developing or debugging RPA processes is a plus.
     
• Educational Background:
  • Degree in a Technical subject (preferably with a Master's in Computer Science or a similar professional qualification).
     
• Other Qualities:
  • Proven ability and desire to adapt, learn and explore new technologies and complex software products with minimal supervision.
  • Highly organized, efficient, and able to work within tight deadlines in a high-pressure team-oriented environment.
  • Self-reliant, self-starter, and self-motivated.
  • Fluent in English; Fluent in another language is a plus.

We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact: tacanada@sscinc.com

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.