Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
SS&C GIDS
SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.
Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services.
About the Role
We are seeking a Production Support Analyst to join our Wealth Production Support team which includes SS&C Hubwise, The role involves issue management from external and internal clients to meet KPIs and SLAs and liaising with other business areas to ensure a robust and scalable production environment for internal and external customers. This role requires a strong technical foundation, particularly in database management and ITIL-based support practice, combined with a solid understanding of the financial services and Wealth Management industry.
Your Responsibilities
- Application Support – ensure that the application is working correctly as deployed.
- Issue Management – analyse, investigate, and allocate for resolution and closure for all issues.
- Change Management – support testing and release process for production fixes.
- Project Handover – facilitate the transition between project support and production support for all change.
- Service Support – support the Service Delivery team in delivering services within KPIs, SLAs and contractual obligations.
- Incident Management - Respond to, work with SMEs to diagnose, and resolve technical issues using ITIL-based practices. Manage the incident lifecycle from initial response to communicating resolution to key stakeholders.
- Acting as a case-dependent 1st or 2nd level escalation and referral point for platform queries
Your Experience
- Knowledge of relational databases.
- Experience of Production Support in a Financial Services pr Wealth Management environment
- ITIL experience
- Experience using an IT Service Management tool such as ServiceNow or JIRA
- Ability to learn quickly in a dynamic fast-paced industry.
- Self-motivated, confident, and a delivery focused working style.
- Problem-solving abilities and keen attention to detail.
- Excellent organisation, administration and time management skills.
- Excellent communication skills, confident in dealing with internal and external clients.
- Experience in IT or project management desirable but not essential.
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Background Checks
All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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