Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Purpose of the role:
To support Change Management by providing Support for Change Initiation and Project Inception activities:
• Analysis and data input from requests for Change Items (using ServiceNow)
• System updates and admin following Inception review and/or Estimating Forums (using JIRA and in house tools)
• Daily Estimating/Inception reporting
• Admin for Project Set up
• Preparation of management information and reporting
• Ensuring adherence to governance expectations
• Be a super user for all tools and provide support to the EPMO and Change Management teams as required
• Ad Hoc tasks to support the Change Management team and EPMO Managers
Duties:
Key responsibilities include, but are not limited to…
Working closely with the Inception team to:
• Ensure that the Service Now change tickets have the correct information, authorisation to proceed and are allocated to the correct forum's
• Produce daily reports to support the estimating and inception process, including updating and quality checking outputs and activities
• Perform daily HLE (High Level Estimates) activities to ensure estimates for change are provided within agreed SLA's
• Provide admin support to the Estimation and Inception forms and ensure in house tools (WorkTrack) are updated with details from the meetings
• Ensure new projects have the correct authorisation to proceed and are set up correctly (set up new project ID's, create project folders, set up project logs etc) and communicate to the relevant stakeholders when complete
• Set up new work items in in house tools (WorkTrack)
• Provide accurate and timely reporting, internally and externally, and ensure that appropriate management information is available on a daily, weekly and monthly basis, or as appropriate
• Ensure standards, tools and the enterprise framework are followed and processes that support the improvement of programme and project management are understood and shared
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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