Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
SS&C Blue Prism
SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform. We make products with one aim in mind - to improve experiences for people. By connecting people and digital workers you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance, but also allows businesses to react fast to continuous change.
Exceed customer expectations, stay competitive, accelerate growth.
About the role:
SS&C Blue Prism is looking for a customer marketeer who is passionate about offering customers meaningful and engaging experiences that drive growth and success.
The Customer Marketing Program Specialist will own the planning and execution of engagement programs to achieve the defined business objectives.
This role reports to the Senior Manager, Customer Marketing, but requires close collaboration with the Customer Office and Field Marketing to drive adoption, engagement and customer retention.
What You Will Get To Do:
This is a global role where your focus will be to:
Scope, Design and execute customer lifecycle programs and campaigns
Manage monthly customer newsletter ensuring high-value content from across the business is collated and packaged to drive high-levels on engagement and interaction.
Manage SS&C Blue Prism's Peer Review platforms, including Gartner Peer Insights and G2 Crowd.
Assist in the production of the Customer Excellence Awards program, including customer and judge coordination, and internal and external program promotion. This is a 6-month program which brings in more than 200 nominations annually, contributing to the ongoing pipeline of customer stories and assets delivered to market to drive preference for Blue Prism.
Report on the effectiveness of the above activities in reducing churn and promoting upsell
What You Will Bring:
Experience in planning, executing and reporting on marketing-led events
Strong copywriter and editor (English as a first language)
Experience in project management
Experience working globally across large and diverse teams
Experience in B2B and/or tech and software
Technical knowledge of the latest digital marketing tools and channels, including Customer Relationship Management platforms and marketing automation platforms
Experience managing external vendors and contractors
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Background Checks
All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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