Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
• Serves as critical point of contact with clients for day-to-day inquiries
• Assesses, troubleshoots, and tracks requests while providing real-time solutions
• Works closely with our Client Success Managers, who ensure an overarching premier client service experience, through providing real-time updates and regular touch-points with clients
• Creates and performs training to build internal knowledge on product and process
• Acts as an escalation for client counterparties and internal teams for appropriate issue resolution
• Responsible for leveraging and maintaining internal knowledge articles
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Apply on company website
Find Connections via Linkedin
