Operations Manager Job Listing at SPA in Arlington, VA (Job ID 2024-19364)

Description

Qualifications

Required:

• Active Secret clearance and Bachelor's degree in Business Administration, Economics, Engineering, Mathematics, Technology, or a related field
• 5+ years of experience in operational management with responsibility for customer delivery, process improvement, and implementation to drive and achieve bottom-line results
• 3+ years of operational experience managing a commercial pipeline for new and existing customers utilizing a CRM platform across a distributed team, and in using software CRM tools to meet all compliance requirements and ensure customer delivery is achieved and reported
• 3+ years of experience in developing and optimizing new digital processes and integration of groups of people and organizations, including utilization of collaboration tools (i.e. CRM, SharePoint, Teams, database repositories)
• Prior experience with government or defense-related technology transitions or supporting market creation activities, including identification of commercialization pathways and development of go-to-market strategies
• Ability to work independently while managing multiple complex programs simultaneously
• Strong communication skills, both verbal and written, with the ability to present complex concepts to both technical and non-technical audiences
• Highly adaptable and skilled at problem-solving in fast-paced, evolving environments with the ability to work effectively with many diverse stakeholders from engineers to senior executives

Desired:

• Active TS/SCI clearance
• MBA or advanced degree, and/or military service
• 5+ years of experience in commercial strategy, R&D, or at a commercial startup in the health, defense, software, or industrial sectors
• Expertise in at least one of the 14 DoD critical technology areas
• Strong knowledge of DoD organizational structure and processes
• Previous DoD transition experience or dual-use commercialization experience
• Project Management Professional (PMP) or similar certification

The Commercial Strategy Operations Manager SETA will work as part of an exciting team to provide expert business, technology advancement, and commercialization support in a demanding, and fast-paced professional services environment. Primary objectives are to deliver operations management support to the Commercial Strategy program and successfully serve DARPA's mission. The successful candidate will be an experienced pipeline operations manager in dual-use technologies, and exhibit a deep commitment to advancing national and economic security. Work closely with Commercial Strategy's leadership and DARPA's Technical offices, PMs, and other various stakeholder to build a strong commercialization pipeline and support ongoing commercialization efforts. Responsibilities include:

Program Administration:

Utilize Microsoft Dynamics, SharePoint, and other tools to track and manage detailed progress of commercialization efforts and communicate updates to relevant stakeholders. Ensure thorough documentation, reporting, and communication support to Team Leads to promote effective execution of commercialization initiatives.

Pipeline, Investment committee, and Accelerators Operational Support:

Support Commercial Strategy Team Leads in collaborating with PMs and Performers to accelerate the identification and transition of high-potential technologies from technical development to dual-use commercialization. Serve as a liaison across Commercial Strategy teams to help manage and optimize customer experience for Performers throughout their Embedded Entrepreneur Initiative (EEI) program journey. Assist the Pipeline Team in coordinating with PMs to ensure EEI Performers are paired with top-tier advisors (GSAs, SCAs, and SMEs). Collaborate with the Investment Committee Team and SCAs to support the preparation of Election Forms and compelling go-to-market cases, scheduling of meetings, and coordination of appropriate follow-up tasks from Investment Committee decisions. Work with the Accelerators Team to provide operational support to Performers throughout the EEI process, including a smooth transition from Investment Committee to the appropriate Commercial Accelerator team as assigned.

Gratuitous Service Advisor (GSA), Senior Commercialization Advisor (SCA) & SME Management:

Provide continuous onboarding support, training, and guidance to GSAs, SCAs, and SMEs from task/project assignment to completion. Communicate with and across Commercial Strategy teams, GSAs, SCAs, and SMEs to ensure operational efficiencies and compliance with both DARPA and Commercial Strategy policies and requirements. Ensure alignment between advisors and DARPA's commercialization objectives.