IT/Facilities Support Specialist Job Listing at SPA in Chantilly, VA (Job ID 2024-19404)

Description

Qualifications

Required Qualifications:

• Active TS/SCI
• Ability to sit for, and pass, a CI Polygraph
• Demonstrated ability to manage day-to-day IT operations and user support
• Effective communication skills to interface with different directorates and resolve IT-related matters along with facility needs

Desired Qualifications: 

• Active TS/SCI with CI Polygraph

• Maintain and manage Federated Desktop Services to ensure optimal functionality and Provide support and troubleshooting for end users utilizing the Federated Desktop system.
• Deliver daily IT support to the directorate, ensuring all systems, software, and hardware operate smoothly and assist with onboarding new team members by setting up IT equipment, accounts, and access.
• Act as the primary interface with the Communications Directorate for procuring, managing, and deploying IT equipment along with commutation with MS&O team for facility-related needs and coordination.
• Handle Tier 1 IT issues across the directorate, providing initial triage and resolution.
• Support the integration of IT equipment and infrastructure in facility planning and operations.