Description
Supervisor, Compliance - SEC
SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, air guns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,200 employees across twelve locations in three states and is a certified Great Place to Work™. For more information about the company and product line visit: sigsauer.com.
Position Summary:
The Supervisor, Compliance – SIG Experience Center is responsible for training, supervising, and delegating the SIG Experience Center retail sales team and aiding in the overall successful operation of the SIG Experience Center. Collaborate with the Retail Manager, Inventory Manager, and compliance team to ensure the successful operation of the SIG Experience Center.
FLSA: Exempt
Job Duties and Responsibilities:
- Direct supervision of the SIG Experience Center compliance team, customer service & sales associates to include:
- Training on POS & 4473 processes.
- Create schedules and adjust them based on business needs.
- Recruit, select, and hire employees to meet business trends.
- Supervision of employee performance to achieve sales and operational goals.
- Leading a service-first experience for the customer and culture for the SIG Experience team.
- Ability to efficiently handle customer sales inquiries and conflict resolution.
- Accountable for sales growth by understanding your team's impact on profitability.
- Implementation and editing of retail & compliance team SOPs.
- ATF compliance.
- Direct communication with SIG legal department.
- Creates & Implements SOP's for the compliance team.
- All other duties assigned.
Education/Experience & Skills:
- Strong computer skills and knowledge of Microsoft Office applications and Oracle applications.
- 1+ years of experience in a supervisory or managerial position within the firearms industry preferred.
- 1+ years of experience with completing and processing ATF 4473 and 3310.12 forms.
- Strong understanding and proficiency in firearms handling and SIG product knowledge.
- Highly organized with the ability to multi-task in a fast-paced work environment.
- Excellent communication, interpersonal, and customer service skills.
- Ability to adapt to change.
- Capable of completing tasks with minimal supervision.
- Capable of presenting a positive professional image of the company to a wide variety of contacts.
- Demonstrates comfortable ability interacting with employees and customers daily
- Able to work both in a team environment and independently, taking direction and guidance from multiple staff members and supervisors.
Working Conditions:
- Ability to lift up to 25 pounds.
- Must wear required Personal Protective Equipment (PPE) where required.
- Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates.
- Must be able to follow established policies and procedures, and work with limited direct direction supervision.
- Willing to work overtime, holidays, and weekends as needed.
SIG SAUER, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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