Description
Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more.
Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.
We are seeking a skilled and motivated Salesforce Administrator to join our team. The ideal candidate will have a strong understanding of Salesforce.com, its tools, and its capabilities, alongside the ability to manage and support a growing Salesforce environment. The Salesforce Administrator will work closely with various departments to enhance business processes, improve user experience, and ensure data integrity within the Salesforce platform.
Responsibilities:
Salesforce Configuration: Customize and configure Salesforce.com to meet business requirements, including creating custom objects, fields, page layouts, and workflow rules.
User Support: Provide daily user support, troubleshoot issues, and assist with Salesforce-related queries. Train and support end-users on best practices and new features.
Data Management: Ensure accurate data management by performing data imports, exports, updates, and cleansing. Implement data validation rules and maintain data integrity across the system.
Reports & Dashboards: Design and create custom reports and dashboards to provide stakeholders with key business insights and metrics. Assist in analyzing business requirements and translating them into reporting solutions.
Automation: Develop and maintain process automation using tools like Process Builder, Flow, and workflow rules to optimize business processes.
Security & Access Management: Manage user profiles, permissions, and roles to ensure appropriate access levels and data security within the Salesforce environment.
System Maintenance: Regularly update and maintain Salesforce configuration to ensure the system is optimized and keep up with Salesforce updates and new features.
Integration Management: Collaborate with IT teams to integrate Salesforce with other systems and ensure seamless data flow.
Change Management: Coordinate system enhancements, updates, and releases with stakeholders to ensure minimal disruption to business processes.
Documentation: Maintain comprehensive documentation of system configurations, processes, and best practices for internal reference.
Requirements:
Proven experience as a Salesforce Administrator or in a similar role with hands-on Salesforce configuration experience.
Salesforce Administrator Certification (ADM 201) is highly preferred.
Strong knowledge of Salesforce tools, including but not limited to: Lightning Experience, Flow, Apex (basic knowledge), and Visualforce.
Experience with data management tools and techniques (Import & Export).
Ability to analyze and translate business needs into technical solutions.
Strong problem-solving, troubleshooting, and communication skills.
Familiarity with third-party apps and integrations within the Salesforce ecosystem.
Understanding of Salesforce best practices for configuration and development.
Ability to work effectively both independently and within a team.
Detail-oriented with excellent organizational skills.
Preferred Qualifications:
Salesforce Platform App Builder certification or equivalent experience.
Experience with Salesforce integrations, APIs, and external data sources.
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
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