Description
POSITION: Manager - Retail Facilities & Maintenance
DIVISION: SalonCentric
REPORTS TO: Director, Retail Facilities & Maintenance Manager
LOCATION: Field-Based/ Remote
FLSA: Exempt
SUMMARY:
The Retail Facilities & Maintenance Manager is the liaison between the landlords, store teams and the company for all issues regarding the maintenance and repair of retail stores and beauty counters nationwide. This position coordinates and maintains all the business processes, contracts and documents with the various vendors and agencies that operate with our stores.
POSITION RESPONSIBILITIES:
- Maintains and updates all documentation and contracts associated with retail stores.
- Work with and manage 3rd party vendors.
- Assist with procurement on RFP's.
- Prioritize daily facility issues and effectively delegate responsibilities.
- Support store teams and store leadership with requests.
- Review and approval of proposals and contracts.
- Daily oversight of facilities budgets and spending ensuring cost-effectiveness.
- Project-manage portfolio large-scale maintenance projects.
- Serves as point of contact with landlords.
- Reading and understanding of leases.
- Budget management at brand level.
POSITION REQUIREMENTS:
- 3+ years' experience managing retail facilities/retail operations with multiple locations.
- Strong computer proficiency required, including MS Office, Word, and Excel (experience with fmPilot a plus) and other data base programs that are used to organize data.
- Possess strong communication skills and can follow through on assigned tasks to be an effective representative of the company to outside vendors and contacts.
- Excellent customer service and influencing skills that essential for success.
- Requires ability to physically inspect property (or properties).
- Expert skills in time management, attention to detail, project management and prioritization are vital for this role.
- Experience dealing directly and effectively with landlords and outside vendors.
- Ability to perform and balance demands in a fast-paced, changing, multi-tasking work environment while maintaining professionalism and composure.
- Self-starter with demonstrated initiative, judgment, decisiveness, confidence, and discretion.
- High level of professionalism and sound judgment in dealing with senior managers; effectively builds relationships and resources at all levels of the organization.
- Highly proactive; takes initiative to begin and complete projects; masterful at follow-up and tracking work projects; anticipates and executes tasks before being asked.
- Excellent problem-solving ability. Flexible to accommodate last minute changes and demands from multiple sources.
- Diplomatic style with professional, positive, friendly manner; practical, “roll up your sleeves” team player work style and positive “can do” attitude.
- Ability to retain confidential and sensitive information.
- Ability to sit and use normal office equipment (phone, computer etc.) more than 80% of the day.
- Must be able to travel up to 25%, work holidays and weekends as necessary based on business needs.
- Although this is a remote/ field-based position, management reserves the right to transition this role to a Hybrid model. This means, employee will be required to work out of a store location (3) days per week and remote the other (2) days of the week. The store location assigned will be close to the incumbent's home address.
What's In It For You:
- Competitive Benefit Package (Medical, Dental, Vision, 401K + match)
- Free Goods and Discounts for items under the SalonCentric and L'Oréal Brands!
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!)
- Paid Maternity & Paternity Leave
- Learning & Development Opportunities for Career Progression
- Profit Sharing
- Life & Disability Insurance
- Stock Options
- Referral Bonuses
- WellHUB... And much more!
Our Diversity and Inclusion Pillars
We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow and thrive. We do this by supporting social, environmental and economic causes that support the entire professional beauty industry and our Beauty Community.
This position requires intermittent supervision as incumbent will be working independently most of the time in the field. This role is responsible for direct interaction with salon owners and leaders and will be required to negotiate and react quickly with regards to business decisions, with manager's approval for key decisions.
This position requires significant travel, up to 75%, to current and potential clients. It also requires attendance at conventions, shows, educational classes and other special events that may require overnight travel and/or some weekends. All work may necessitate the lifting of promotional materials and products up to 25 pounds which may also require bending.
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