Manager - Omni Operations (Communications) Job Listing at SalonCentric in St. Petersburg, FL (Job ID 185852)

Description

Job Title:                          Manager, Omni Operations

Division:                           Omni Operations

Supervisor Title:              Director, Omni Operations

Location:                          St Petersburg, FL (NOC)

FLSA:                                Exempt

Job Summary

The Manager, Omni Operations, provides leadership oversight to projects that support operational efficiency, customer service expectations, company profitability, and proactively identifies training opportunities. This role will support operational initiatives, policies, procedures and processes that are seamless to the customer and simple for field teams to execute, drive sales, build brand loyalty, and will implement solutions to improve efficiency and effectiveness. Create and deliver communication to multiple levels within the organization, including POS procedure manual, Policy and Procedure manual and documentation for stores as applicable to projects.

Job Responsibilities:

• Lead and support omni operational initiatives.
• Establish a track record of clear communication throughout the organization.
• Support the creation, maintenance and execution of internal communications to support store and street programs and initiatives, brand/product launches and promotions.
• Manage the creation, implementation, and maintenance of omni support documentation to support store and street profitability and operations.
• Responsible for incentive/contest creation and communication, as well as daily/weekly/monthly incentive reporting.  
• Serve as Operations point of contact for digital education screens in stores, including managing content.
• Improve processes and service to the field by building strong cross-functional relationships, including IT, Internal Control, Finance, Category Management and Training.
• Support stores through taking NET calls/emails and answering Omni Salesforce Chatter by researching specific questions related to customer facing issues.
• Serve as direct point of contact and provide operations expertise and perspective for regional support to store and street field teams as needed.
• Support RDs with AD HOC support issues.
• Create documentation and development of store and street support training gaps as they are identified or new processes/procedures that need to be developed, documented, and trained.
• Assist with the development, implementation, and monitoring of employee policies to support the delivery of great customer and employee experience.
• Research and report our company questions on operations related issues, identify expense savings and/or profitability opportunity.
• Educate NOC business partners on the policies and operations of stores and street so they can make more informed and educated decisions.
• Proactively hindsight with the field and NOC business partners to impact current and future processes and impact expense management.
• Perform other tasks and projects as directed by Omni Operations Leadership (e.g. attend and present at leadership conferences, Ad Hoc reporting, etc.).
• Drive and execute ad hoc operations projects as needed.
  
  Experience, Competencies and Physical Requirements
• Business Degree in related field preferred.
• At least 3-5 years of experience in retail operations or related field.
• Excellent written and verbal communication skills, including both speaking, presenting, and listening.
• Extremely well organized; able to effectively multitask while maintaining professionalism and composure.
• Ability to prioritize and manage time effectively, and to balance competing demands and priorities in a very fast-paced environment.
• Strong administrative and leadership skills to maintain high standards and coordinate staff effectively.
• Flexible, diplomatic, detail-oriented style with professional, positive manner.
• Self-starter with a high level of professionalism and demonstrated initiative, judgment, decisiveness, confidence, and discretion.
• Highly proactive; takes initiative to begin and complete projects; masterful at follow-up and tracking work projects.
• Excellent problem-solving ability.
• Ability to think outside the box and conceptualize innovative ways to provide information and initiatives to the field.
• Advanced proficiency in Microsoft applications including PowerPoint, Word, and Excel; proficient and comfortable with technology and able to troubleshoot routine technological issues.
• Ability to travel 30-40% or when needed.
• Ability to lift up to 20lbs.
• Valid driver's license and ability to operate company vehicles
• Ability to work nights and weekends as needed per the business requirements. 

 SalonCentric is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender (including pregnancy), national origin, age, disability, veteran status, sexual orientation, or any other status protected under local, state, or federal laws.