Description
Description
JOB DESCRIPTION:
SAIC is seeking a Systems Engineer (SE) who will provide support to current operations for our Customer organization to meet mission needs. The scope of work includes support to cutting edge technologies and supporting operations of complex special communications capabilities and systems. Job duties include, but are not limited to, the following:
Support to Current Operations:
· Monitor status and availability of satellite services and prepare formal notification of current and planned outages.
· Distribute documentation received from satellite service providers and manufacturers/resellers.
· Develop, update, and maintain standard operating procedures for support to current operations.
· Actively assist with move to automated web-based work process to build efficiencies.
· Transfer knowledge to team members to ensure robust account support and back up.
Coordinate with Users to Manage Satellite Services:
· Coordinate requests from Customer offices for the activation and deactivation of satellite services.
· Maintain the inventory of satellite user services for all Customer offices and provide summaries to offices when requested.
· Develop and maintain financial records providing insight into satellite service user's share of annual service and management fees.
· Respond to inquiries from users concerning satellite services.
· Develop and maintain standard operating procedures for activation and deactivation of satellite services.
Coordinate with Satellite Service Providers:
· Initiate activation and deactivation of satellite services with service providers.
· Notify users when activation and deactivation of services has been completed.
· Analyze current inventory of satellite services with service providers to ensure consistency and resolve differences.
Qualifications
Required Qualifications:
· Current TS/SCI clearance with full-scope polygraph.
· Bachelor's degree (four years of relevant experience may substitute in lieu of a degree) and (14) years or more of related experience. Masters and (12) years or more experience; PhD or JD and (9) years or more experience.
· Successful experience utilizing system engineering or project management principles.
· Experience maintaining large, complex equipment inventories.
· Knowledge of satellite communications to include communications devices and ground terminals.
· Experience with engineering support in satellite communications to characterize usage, identification, and application of best practices.
· Track record of facilitating cooperation between multiple levels of the Customer and multiple organizations across the government.
· Experience performing analysis and studies and delivering reports to describe end-to-end system architectures.
· Experience participating in technical reviews, recommending and implementing appropriate corrective action to resolve technical and non-technical issues, defining external dependencies and system support requirements, and performing technical research.
· Ability to seamlessly assist with the implementation of new tools and work processes.
· Experience with operational support centers.
· Ability to foster collaborative relationships, encourage teamwork, and promote cooperation.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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