Description
Description
SAIC is seeking a highly organized Program Management Analyst to join our dynamic team at the Pension Benefit Guaranty Corporation. This position is ideal for a motivated professional with strong analytical skills, a passion for continuous improvement, and a customer service mindset. The successful candidate will play a critical role in enhancing program performance, supporting cross-functional collaboration, and ensuring adherence to program standards through effective quality assurance practices.
Work is performed on-site 3+ days per week in Washington D.C.
Key Responsibilities:
· Prepare and manage weekly program status updates, including executive-level quad chart briefings to communicate progress, risks, and actions.
· Partner with the Program Manager on strategic and operational initiatives to meet program objectives.
· Quality Assurance Surveillance: Lead the execution of Quality Assurance Surveillance Plans (QASP) to monitor contract performance, track Service Level Agreement (SLA) metrics, and identify areas for improvement.
· Deliverable Review & Process Improvement: Conduct rigorous assessments of client deliverables, providing constructive feedback and implementing continuous improvement initiatives.
· Design, lead, and continuously refine the program's new hire onboarding process to improve engagement and readiness.
· Promote and ensure adherence to program standards, including meeting management best practices and documentation consistency.
· Collaborate with stakeholders across departments to identify bottlenecks, track and close action items, and implement sustainable improvements.
· Attend and facilitate meetings; document key decisions, track deliverables, and manage follow-ups to completion.
· Apply knowledge of IT Service Management (ITSM) frameworks—incident, problem, and change management—to align IT services with business objectives and drive service excellence.
Qualifications
Required Qualifications:
· Education: Bachelor's degree in Program Management, Business Administration, Information Technology, or a related field (preferred).
· Experience: Minimum seven (7) years of professional experience in Program Management, preferably in an IT or federal program environment.
· Strong leadership skills to inspire teams, drive strategic initiatives, and foster a culture of accountability and collaboration.
· Customer-Centric Mindset: Proven ability to understand stakeholder needs, foster strong working relationships, and deliver with a service-first attitude.
· Analytical & Problem-Solving Skills: Ability to identify root causes, develop data-driven solutions, and implement process improvements.
· Communication Skills: Strong written and verbal communication skills to engage, influence, and inform stakeholders at all levels.
· Attention to Detail: High level of accuracy in reviewing deliverables and assessing compliance with standards.
· Technical Proficiency: Working knowledge of Microsoft Office Suite and the ability to interpret technical documents and specifications.
· Teamwork & Adaptability: Ability to collaborate across teams, multitask, and manage multiple priorities in a fast-paced environment.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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