Field Service Technician Job Listing at SAIC in Buffalo, NY (Job ID 2412049)

Description

Description

SAIC is looking for an experienced, energetic, and motivated Field Service Technician to join our Land Border Integration team in the Buffalo, NY area. As a Field Service Technician working for SAIC you will have a fast moving, challenging, and highly rewarding position keeping the infrastructure running that helps Customs and Border Protection keep our borders safe.  

Responsibilities:

• Perform routine maintenance and inspections at Ports of Entry on deployed equipment, including but not limited to License Plate Reader (LPR) equipment, RFID, network/power, signage, and communication devices.
• Diagnose and troubleshoot equipment malfunctions to identify root causes and implement timely repairs to minimize downtime.
• Install new equipment and systems according to specifications and SOPs provided by SAIC deployment management.
• Collaborate with internal teams and external vendors to coordinate equipment upgrades, replacements, and enhancements.
• Adhere to all CBP and SAIC IT Security, physical security, and operations security policies.
• Document accurate records of equipment maintenance activities, including maintenance schedules, repair histories, and inventory levels.
• Adhere to safety protocols such as OSHA and local regulations while performing maintenance and repair tasks at Ports of Entry.
• Respond promptly to emergency repair requests and provide on-call support as needed during business hours Monday-Friday.
• Maintain a professional and courteous demeanor when interacting with Customs and Border Protection personnel, Border Patrol, vendors, and the traveling public. 

Qualifications

Travel Requirements: 

• Travel to US Customs Ports of Entry and Border Patrol locations in the Buffalo and Northern NY Border locations.   
• Daily area of coverage could include sites up to 150 miles from home base. 
• Mileage will be reimbursed at the prevailing government rate.
• Reliable transportation with insurance. 
• Substantial toolkit to support installation and maintenance activities will be provided.
• Currently residing in the greater Buffalo, NY area.
• Current holder of a DHS Public Trust clearance or the ability to obtain one.  Note: Employment will be contingent upon having/obtaining a DHS Public Trust clearance prior to starting.
• Strong technical skills with the ability to troubleshoot and repair complex electronic and mechanical systems.
• Proficient in Microsoft Word and Excel with ability to write reports.
• Proficiency in using diagnostic tools, hand and power tools, and computer software for equipment maintenance and repair.
• Excellent communication skills with the ability to convey technical information clearly and effectively to non-technical stakeholders.
• Detail-oriented with strong organizational skills to maintain accurate records and documentation.
• Ability to work independently with minimal supervision and collaborate effectively within a team environment.
• Flexibility to adapt to changing priorities and work schedules in a fast-paced and dynamic environment.
• Understands basic electrical wiring principles (low voltage only). Technically proficient with signal cabling such as CAT 6 to include testing and termination. 
• Understanding of multimode fiber installation and troubleshooting is a major desired skill.
• Ability to drive daily to job sites up to 150 miles away.
• May travel to other locations on the U.S. border to assist with installations and ticket resolutions for up to two weeks.

  EDUCATION AND EXPERIENCE: 

  Six years of experience as a Field Service Technician or Equipment Installation Technician.

  BI REQUIREMENT

• Current holder of a DHS Public Trust clearance or the ability to obtain one. 
• Note: Employment will be contingent upon having/obtaining a DHS Public Trust clearance prior to starting. 

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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