Exchange Administrator Job Listing at SAIC in Washington, DC (Job ID 2500808)

Description

Description

SAIC is seeking an Exchange Systems Administrator to support a large federal government agency. 

Shift Available:

• Tuesday-Saturday
• 7:15am-3:45pm
• 2 days required onsite in Washington, DC, but is subject to change based on customer requirements.

Description of Duties

• Monitor ticketing system to receive technical work assignments and resolve within the SLA.
• Fulfill user requests for technical issues relating to email account management and MS Teams following Standard Operating Procedures.
• Perform basic system administration on Exchange 2016/2019 email systems.
• Troubleshoot email routing/delivery issues.
• Add/delete/modify Distribution Lists.
• Correct user Outlook issues: setup, junk mail, and mailbox size increase. Add/modify Outlook shared calendar.
• Provide technical support for backup systems (Avamar and CommVault).
• Assist customers with PST mapping modify/restore.
• Complete shift logs and turnover.
• Reply to all customer inquiries in a timely manner.
• Document issues and escalate to next tier support as necessary.
• Monitor systems consoles and remediate alerts.
• Perform server builds and decommissions.

Qualifications

Required Experience & Education

• AA Degree in related discipline and three years related experience; Or, High School and five (5) years of related experience.
• Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory.
• Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc.
• Proficient in following standard operating procedures and comply with data entry standards.
• Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
• Understanding of basic concepts relating to Cloud environments as well as TCP/IP based networking concepts.
• One or more of the following: CompTIA Network+, CompTIA A+, or other relevant certifications.

Required Clearance

• US Citizenship.
• Ability to obtain a Top Secret Clearance.
• Must obtain interim secret prior to starting work.

Desired Qualifications

• Microsoft Exchange Server, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM).
• M365 or Cloud related certifications.
• Documentation and SOPs.
• ITIL Foundation or ISO20000 experience.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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