Enterprise Service Portfolio Manager Job Listing at SAIC in Colorado Springs, CO (Job ID 2413715)

Description

Description

We are looking for a skilled IT professional to serve the role as the NORAD-NORTHCOM (N&NC) IT Enterprise Services (NITES) Service Portfolio Manager, to manage the N&NC Service Portfolio and requests for NITES support from the N&NC staff. This role is critical in ensuring that N&NC has the optimal mix of services to achieve desired outcomes while considering resource allocation and investment levels. The Service Portfolio encompasses all services managed by NITES and third-parties, as well as initiation of new services integral to assuring mission success for this high-demand Combatant Command. 

Key Responsibilities:

• Manage and maintain the Service Portfolio to ensure alignment with N&NC's strategic objectives and resource capabilities.
• Oversee Requirements and Service Catalog Management, defining, managing, verifying, and validating new or existing IT requirements.
• Document and develop new services while identifying and assessing impacts on existing services based on service improvement recommendations, customer requests, and technical lifecycle requirements.
• Interact directly with N&NC staff, J66 portfolio managers, NITES projects teams and NITES managers to review projects and assess impacts on service transitions and IT operations.
• Categorize service requests as standard or non-standard upon submission and facilitate the Non-Standard Request Analysis Report (NSAR) process for non-standard requests.
• Provide requestors with written status updates on non-standard requests, detailing current status and estimated timelines for progression, ensuring reports are not automated or system-generated.
• Communicate the disposition of new and existing non-standard service requests to requestors and government service owners as needed.
• Schedule, coordinate, and produce a Service Package (SP) for each government-approved non-standard request.
• Develop, implement, and maintain Service Catalogs (software, hardware, services) that provide both customer and technical views.
• Monitor and report on availability and capacity for all offerings in the Service Catalog, ensuring performance thresholds are defined, monitored, and acted upon when exceeded. 

Qualifications

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field. Advanced degree preferred.
• Minimum of 5 years of experience in service portfolio management, IT service management, or related fields.
• Strong understanding of service management frameworks and best practices.
• Excellent communication and interpersonal skills to engage effectively with stakeholders.
• Proven ability to analyze and categorize service requests and assess impacts on existing services.
• Familiarity with project management methodologies and tools.
• Experience in developing and maintaining service catalogs and documentation. 

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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