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Company: SAIC
Location: Ashburn, VA
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics

Description

Description

SAIC is seeking a Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.

Providing Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills.  Need to be able to work independently and as part of a team. 

Skills should include: 

  • Hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Perform IMAC procedures and lifecycle refresh activities  
  • Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs
  • Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed
  • Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration
  • Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues
  • Troubleshoots complex issues
  • Updates status of queued service requests with the IT service management system
  • Certifications desirable but not required include A+, Net+, Secure+, ITIL V4
  • Must be reliable and have independent transportation 

Top Qualifications, Skills, Experience or Certifications: 

  • Deployment of customer hardware and software
  • Troubleshooting IT issues
  • Problem Resolution IT support to end users

 Job Role Specific Requirements:

  • The support will range from simple to complex system issues and may include VIP support requirements
  • The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment
  • Must have strong customer service skills and be able to multitask between hardware and software solutions
  • We are looking for exceptional organization skills, scheduling, and the ability to document processes
  • Strong skills with imaging machines and troubleshooting during the image process are a plus
  • Customer service and communication skills
  • Remote and Deskside Experience troubleshooting hardware and software issues
  • Troubleshooting Microsoft Windows
  • Installation and configuration of new machines in a Windows environment
  • Smart cards / PIV cards (general knowledge)
  • Experience with Office 365, VPN, Active Directory, Thin Client
  • Provide Remote Tool Support
  • Conference Room / VTC Setups
  • HDI Desktop Tech

Qualifications

Experience:

  • Must have a minimum of four (4) years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with hardware and software
  • Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking
  • Must possess a High School Diploma. Degree may be substituted with six (6) additional years of related experience
  • HDI Technical Support Professional required within six (6) months of employment

 

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.


SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


 Apply on company website