Desk Side Engineer - Mid Job Listing at SAIC in Washington, DC (Job ID 2410291)

Description

Description

Deskside support Engineer with a minimum of 3 years of experience providing desk side support, acting as mid-level engineer specializing in troubleshooting of complex end-user issues with hardware and software in a diverse MS Windows environment. 

• Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with good user interaction skills. 
• Need to be able to work independently and as part of a team. 
• Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting, and Perform IMAC procedures and lifecycle refresh activities. 
• Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. 
• Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
• Escalates complex problems to upper level deskside engineers.
• Must have a broad base of support and diagnostic knowledge and be conversant in multiple IT disciplines such as computing, networking, integration and domain administration. 

Duties: 

• Escalation point for Junior level desk side engineers. 
• Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. 
• Troubleshoots complex issues that were unable to be remediated by junior engineers. 
• Updates status of queued service requests with the IT service management system

Qualifications

Qualifications and Education Requirements:

• High School Diploma may be substituted with 5 additional years of related experience.
• Certifications desirable but not required include A+, Net+, Secure+. 
• Must be reliable and have independent transportation. 

Skills Preferred:

• Familiarity with Service Now
• Familiarity with BMC Remedy
• Technical Writing
• Ability to work in a fast-paced environment
• BMC Remedy/ServiceNow Asset and Incident Module (user-based knowledge)
• Bomgar
• MAC Troubleshooting
• Outage Awareness/Management experience

 Additional Notes:

Successful candidate will be in an ON-CALL Rotation for nights and weekends. Must be flexible to work rotating shifts, see the shift times below:

• 7 AM – 4 PM
• 8 AM - 5 PM
• 9 AM - 6 PM
• 10 PM - 7 PM
• Noon - 9 PM

 Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

 Apply on company website