Customer Service Representative with English - Office Based in Plovdiv Job Listing at ResultsCX in Plovdiv, Plovdiv Province (Job ID BG00455)

Description

Description
Customer Service Agent - Plovdiv Office based

At ResultsCX we encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry, we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, The Results Companies could be right for you!

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Agents, Plovdiv Office based to join our team.

• Guide web sale customers through the process of installing and testing their new alarm
  system
• Remotely program alarm equipment installed in a customer's home
• Assess calls from customers who are testing their alarms for clarity of speech and the
  pendant battery's strength
• Guide customers through basic troubleshooting checks on alarm equipment and GPS
  enabled wearable devices to assess faults, where appropriate pass information through
  to the UK based customer services department
• Monitor automatic signals from alarms and taking action to resolve power or battery
  issues
• Accurately record details of all calls received and made using CRM system and other
  databases
• Check during each call that the customer record is complete, relevant, and up to date.
• Enter data into the relevant systems and creating/updating accounts

• Very good level of English - C1 level
• Great communication skills
• Self-motivation, pragmatic and friendly approach
• Well-developed customer orientation skills
• Willingness to learn and develop
• Positive attitude, the desire to learn new skills and a strong work ethic
• Previous experience in customer service is preferred but not mandatory

• Very competitive gross salary - 1800 during probation and 2000 after completing the probation
• Up to 100 BGN gross bonus
• Benefits – food vouchers, employee assistance program, additional health insurance, discounts and perks
• Fully paid one week induction training
• Ongoing development, support, and mentorship
• Career development opportunities and growth within the organisation
• Excellent office location with Working hours 13:30 – 22:00 from Monday to Sunday
• Opportunity to enhance your language skills

If ResultsCX can help you make the next move in your career, we want to hear from you.

Please note, due to the high number of applicants for this position, only short-listed candidates will be contacted.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.