Business Intelligence Analyst- Remote Job Listing at ResultsCX in Remote (Job ID CORP02814)

Description

Description
IT Business Intelligence Analyst – Software Developer

The IT Business Analytics – Software Developer will gather, analyze, and compile data needed to identify trends and patterns. Creates data points and dashboards to support the day-to-day operations need.

• Gather business intelligence data from a variety of data sources including but not limited to company data.
• Create and deliver management/operations dashboards and canned reports.
• Create and deliver routine and ad hoc reporting requirements.
• Organize data points for reporting use.
• Manage miscellaneous projects or tasks as assigned by the Business Intelligence leadership team.
• Support, maintain and/or build backend queries and existing dashboards to support operational needs.
• Perform other duties or tasks as assigned by management.

• Bachelor's degree in business management, accounting, mathematics, IT, or a similar field
• Minimum of 3-year experience as Reporting/Business Intelligence Analyst or related role creating charts and dashboards. BPO background is a plus.
• At least 2-year experience on the following reporting and data visualization and statistical tools:
  • Quicksight
  • SSRS
  • PowerBI
• Proficient in statistical analysis and other visualization tools and softwares.
• Proficient in writing SQL scripts
• Experience in any of the following is preferred but not required:
  • S3 bucket
  • Athena
  • Redshift
  • PostgreSQL

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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