Description
At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won't have to look to find growth opportunities— they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
Technology Consultant - CX, Tokyo
Why We Have This Role
The Implementation Team is at the heart of Qualtrics. The initial on boarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. We have impressive members on this team, and are always looking for more amazing talent!
Qualtrics is seeking a full-time Technology Consultant who can ensure our clients are lifetime Qualtrics champions. If you have Bachelor's degree in Computer Science or Information Systems, have 1-4 years of experience at a SaaS company, are proficient with HTML/CSS and Javascript, are a superb communicator either in English/Japanese and problem-solver, want to work at a fast-growing tech company, Qualtrics could be the place you've been dreaming about.
How You'll Find Success
- You will know you are doing a great job when you successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates
- You build strong, lasting relationships with clients, are a creative and analytical problem-solver
- You support the Sales team in pursuit of large deals
- You support the Product team to improve product features
- You have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator
- You care deeply about our clients and provide them a world-class experience
How You'll Grow
- By joining Qualtrics, you become part of a team that dares to pursue groundbreaking experiences
- Our mission is to build technology that positively impacts businesses and makes them more human
- We encourage big-picture thinking and foster an environment that embraces innovation and creativity
- Enhance your problem-solving skills
- Lead through challenges and identify solutions
Things You'll Do
- Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
- Design and document functional and technical requirements and help scope projects by understanding timelines and work
- Solve complex technical implementations both independently and in a team environment
- Clearly communicate solutions back to clients through multiple communication channels
- Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
- Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.
- Coordinate and collaborate with the Engagement Manager and other members of the internal account team.
- Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
- Contribute to the team's body of knowledge, including lessons learned, best practices, and guidance materials.
- Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.
- Fluency in Japanese language is required for the role
What We're Looking For On Your Resume
- Experience at a SaaS/Technology/Consulting Company
- Bachelor's degree or greater in Computer Science or Information Systems/Technology, or equivalent experience
- Experience in the delivery of technical solutions that drive business value
- Experience in project management is beneficial, but not required
- Basic skills in the language of technology, through coding and engineering, e.g. HTML/CSS, Javascript (beneficial but not required)
- Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environment
- Client-facing experience in a technical or project management role
- Fluency in English and Japanese
What You Should Know About This Team
- Our team is a group of highly driven individuals that are intelligent, organised, and dedicated
- We work together as a team to accomplish and surpass quarterly and annual objectives
- We are a goal-oriented team that works hard and enjoys the incredible trajectory that Qualtrics provides
- Our overarching objective is to drive company revenue growth through client success
Our Team's Favourite Perks and Benefits
- A comprehensive package consisting of base, bonus, and generous benefits. Clear expectations for performance and progression pathways.
- Private health insurance - top of the range coverage.
- Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you've always wanted to have!
- Quarterly Wellness Stipend - reimburse your physical and mental wellbeing costs.
- Commuter allowance - we take care of your public transport expenses to the office!
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays, Tuesdays and Thursdays. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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