Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
Sr. Principal Analyst, Global Partner Programs
Why We Have This Role
Our Global Partner Programs organization is responsible for driving global consistency across the programs that benefit our Partners, Partner Sellers, and Field organizations. These programs build incremental revenue streams for Qualtrics across all partner types and elevate and improve the experience we deliver for our Partners. This may include creating and implementing sales programs and metrics, driving strategy behind our partner enablement programs, and collaborating with cross-functional teams to ensure alignment and success of sales efforts.
How You'll Find Success
- Driven, accountable, and collaborative
- Love building new programs and processes and learning new things
- Love helping others find solutions to problems
- Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter
- Proven ability to meet aggressive deadlines
- Make sound decisions, communicate effectively, possess financial acumen, demonstrate initiative, build realistic plans, promote teamwork, influence others and you are able to achieve great results
How You'll Grow
- The XM category cuts across several stand-alone areas of professional expertise. In this role you will gain exposure across the entire XM category (customer, employee, and brand experience) and the end-to-end GTM motion at Qualtrics. Additionally, to a diverse set of leadership internally and externally with our partners and customers and much more.
- Career Action Planning with Manager
- Qmobility
Things You'll Do
- Build partner-agnostic programs:develop programs that help expand the success our Partners see globally, drive consistency in the way we operate with our Partners and Partner Sellers, and make it easier to do business with Qualtrics. Contribute to how we drive accountability and accomplish established program goals.
- Drive an operating rhythm for the Partner organization: define and manage project KPIs, working with Partner operations to establish regular reporting and measurement cadence to desired outcomes
- Educate our PEMs, PSMs, and Partners: craft and implement strategies to successfully launch partner initiatives and educate Qualtrics sales team regarding programs and responsibilities. Support, enable, and influence partner sellers by refining value propositions and use cases to meet specific client needs and facilitate client introductions to Qualtrics.
- Design Partner Center of Excellence approach: develop framework for standardized regional resource hubs to accelerate partner onboarding and enablement. Establish strategic guidelines and governance structures to ensure consistent partner support across global markets. Ensure downstream execution across relevant functions and measure progress to inform future model changes.
- Drive organizational excellence: build programs and processes that make it easy for our sellers to think of partners in everything they do and bring partners in much earlier in our customer relationships
- Improve our Partner PSAT: working with our global PEMs, PSMs, and other ecosystem team members, evolve our operating model to deliver an incredible experience for our partners
What We're Looking For On Your Resume
- 7+ years of relevant experience in Business Operations, Ecosystem/Partner Operations, Finance, or Management consulting with focus on the following:
- Familiarity on how a partner ecosystem operates, strategic alliances, marketing, business development
- Polished confidence working with and presenting to internal and external C-level executives
- Project/program management skills to manage the complexities of working with multiple internal and partner stakeholders
- At least 5 years of experience in the software industry and cloud platform businesses. Experience at a B2B SaaS company is a plus.
- Scale mindset, ability to enable others
- An undeniable passion for winning and creative solutioning
- Salesforce.com (SFDC) reporting and analytics experience encouraged
- Bachelor's degree, MBA or other relevant professional degree encouraged
- You are able to travel when necessary (25%+)
What You Should Know About This Team
We pride ourselves on being a team that not only understands but also contributes to the achievement of our Partners and Partner Sellers objectives. Partnering with sales teams, PEMs, and the broader Partner Ecosystem globally, we foster a culture where smooth communication and collaboration reign supreme. Our team values the ability to take initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer.
Our Team's Favorite Perks and Benefits
- Qualtrics Experience Program - A bonus each year for an experience of your choosing
- Worldwide and diverse community that enjoys helping each other
- In our offices we take pride in creating an open and collaborative work space.
- At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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