Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
Partner Success Consultant
Why We Have This Role
The Qualtrics Partner Ecosystem is essential to our continued growth and success. Our Partners play a key role in scaling our go-to-market strategy and enabling the success of our customers on the Qualtrics XM Platform.
The Partner Success function is at the heart of our ecosystem strategy and is pivotal to the growth of our partners and our customers. Partner Success Consultants (PSCs) ensure our customers have the same experience from our partners as they would expect from the Qualtrics XM Services organization. Since we are the world's pre-eminent experience management company, customers expect a great experience when interacting with Qualtrics and our partners.
Partner Success Consultants are primarily responsible for supporting the development and delivery of our partners' technical capability, as well as driving continued customer success via ongoing account management with our strategic partners. PSCs help partners develop and pursue technical enablement, provide quality reviews during initial deliveries, continually evaluate partner performance across a portfolio of partner-delivered customer programs, recommend and monitor changes to improve partner success, and address and resolve escalations related to partner delivery of implementation and managed services. They facilitate the ongoing governance of the overall partner portfolio and will collaborate with cross-functional business partners within and outside the Qualtrics Ecosystem function (e.g. Partner Ecosystem Managers, GTM Enablement, as well as Product, Engineering, Sales, Professional Services, and XM Success leaders, for example) to optimize partner delivery and drive ongoing customer success.
How You'll Find Success
You will know you are doing a great job when you:
- Define partner strategy for account management, implementation services, product usage and program support.
- Act as the partner's main delivery point of contact in a post-sale environment, including but not limited to:
- Scoping of services
- Development and delivery of practice capability
- Support with technical issues
- Account strategy and execution
- Ensure flawless execution of Partner Success workshops, quality gate stage reviews, etc.
- Support renewals and upsell processes
- Guide partners in building/expanding their cloud delivery organization and delivery centre of excellence
- Build excellent and trusting relationships with our partner ecosystem and with internal stakeholders across sales, delivery, support and product to ensure the best possible outcomes for our partners and customers
How You'll Grow
- Gain insight into partner-led implementations to drive customer success and Qualtrics platform adoption
- Drive structured engagement to accelerate partner investments in capacity & quality
Things You'll Do
- Host relevant training sessions and enablement activities with partners proactively and based on identified competency gaps to drive delivery quality
- Analyze quality-impacting issues, manage customer feedback and build a plan of action to drive improvement
- Contribute to and influence the prioritization of key quality and process improvement projects
- Actively identify, monitor and collaborate on key upcoming customers renewals with partners, defining and executing on account success plans
What We're Looking For On Your Resume
- Experience managing professional services delivery partners within a SaaS environment either for a product company or consultancy
- 3-6 years experience in tech consultancy or professional services
- A deep understanding of software implementations, ideally in a SaaS environment
- Strong program management skills with the ability to plan project tasks/events and execute on these on time and on budget, with quality at the forefront of everything you do
- Ability to multitask and manage multiple moving parts, while actively prioritising activities and deliverables
- Ability to discuss technical concepts/solutions and adapt them to solve business challenges
- Self-aware, considerate, empathic, and able to manage emotions in times of stress
What You Should Know About This Team
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Influence Partner Success Strategy: As a Partner Success Consultant, you will play a pivotal role in shaping the strategy for partner engagement and success. This includes defining approaches for account management and implementation services, allowing you to directly impact how partners deliver value to customers.
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Cross-Functional Collaboration: You'll have the chance to work closely with a diverse array of stakeholders, including teams from Product, Engineering, Sales, and Professional Services. This collaboration enriches your professional experience, as you get to engage with various aspects of the business while driving partner and customer success.
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Professional Development and Training: The role involves hosting training sessions and enablement activities for partners, allowing you to leverage your expertise to elevate the capabilities of others. This not only supports partner growth but also enhances your skills as a facilitator and industry expert.
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Dynamic Work Environment: Joining a vibrant team at Qualtrics means being a part of a supportive and engaged community. The Q-mmunity encourages collaboration, education, and social responsibility, offering a rich company culture that fosters both personal and professional growth through diverse group activities and initiatives.
Our Team's Favourite Perks and Benefits
- Qualtrics Experience Program - A bonus each year for an experience of your choosing
- Worldwide and diverse community that enjoys helping each other
- Our offices are in the centre of Dublin and we take pride in creating an open and collaborative work space.
- At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
- Onsite gym and Yoga studio, as well as an incredible games/entertainment area.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
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