Financial Services & Insurance Leader Job Listing at Qualtrics in New York, NY (Job ID 6780951)

Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Financial Services & Insurance Leader   Why We Have This Role

At Qualtrics, we empower financial services organizations to enhance both customer and employee experiences through tailored insights and innovative solutions. Our financial services offerings help clients understand and improve every aspect of the customer journey and employee engagement, ensuring they can make informed, data-driven decisions. With our industry-leading experience platform, enhanced by unique data and powerful analytics, we lead the way in transforming experiences within the financial services and insurance sectors.

We are seeking a seasoned sales leader in North America to drive new commercial growth for our financial services solutions, particularly in the realms of customer and employee experience.

How You'll Find Success

• Collaborate with Financial Services Leadership: Work closely with the financial services leadership team to craft and implement a strategic sales plan focused on expanding our offerings while identifying high-growth opportunities, target customer segments, and competitive differentiation in both customer and employee experience.
• Drive Revenue Growth: Leverage your expertise in financial services solutions and customer/employee experience management to achieve substantial annual business expansion, aiming for 50%+ growth.
• Close High-Value Deals: Demonstrate a proven ability to influence and close high-value contracts, ensuring strategic alignment and long-term value creation for financial services clients.
• Deliver Exceptional Client Experiences: Exceed customer expectations and foster trust with financial stakeholders by consistently delivering outstanding service, particularly for large-scale contracts in both customer and employee engagement.
• Cultivate a High-Performing Sales Culture: Foster an innovative and high-performing sales culture that emphasizes collaboration, continuous learning, and sharing best practices among team members.
• Exhibit Commercial Acumen: Exhibit a strong grasp of commercial strategies, including deal structures, pricing models, and key performance metrics specific to the financial services industry.
• Champion Continuous Improvement: Inspire a mindset of transformation and adaptation, guiding your team to excel in a rapidly evolving financial landscape.
• How You'll Grow
• Strategic Leadership Role: As a key member of the financial services sales team, you will influence organizational initiatives with executive exposure that substantially impacts the company's long-term strategy concerning both customer and employee experience.
• Thought Leadership: Stay current on trends and advancements in customer and employee experience within the financial sector, serving as a thought partner in identifying new opportunities for growth.

Things You'll Do

• Lead a Team of Leaders: Manage a team of North America leaders focusing on both enterprise and midmarket financial services clients, addressing needs across customer and employee engagement. Create scalable systems of accountability and forecasting that exceed quotas over time.
• Coach and Mentor: Provide guidance in sales strategy, pipeline management, and career development to help your direct reports excel in both customer and employee experience sales.
• Recruit and Retain Talent: Attract and nurture a talented team of sales professionals skilled in the nuances of financial services sales related to customer and employee experience.
• Facilitate Complex Sales: Train your team on navigating complex financial services sales processes, including stakeholder engagement and contract negotiations related to holistic experience management.
• Build Relationships with Financial Services Leaders: Develop professional relationships with existing clients and prospects within financial services organizations, engaging at all levels, focusing on both customer and employee experience improvements.
• Understand Qualtrics Financial Services Solutions: Maintain in-depth knowledge of Qualtrics' financial services offerings, particularly in areas relating to both customer and employee experience and artificial intelligence within the financial sector.
• Competitive Landscape Awareness: Keep abreast of the competitive landscape to assist in crafting proposals that resonate with financial services clients focused on enhancing customer and employee experiences.
• Collaborate Across Departments: Develop positive relationships with other internal areas at Qualtrics, such as Professional Services and Implementation, to ensure a cohesive and collaborative approach to customer engagement.

What We're Looking For On Your Resume

• Experience: A minimum of 15+ years in financial services sales or software subscription sales, with commercial leadership responsibilities at the second level or higher.
• Financial Services Proficiency: Strong proficiency in financial technologies and solutions related to both customer and employee experience.
• Proven Leadership Excellence: Demonstrated experience in leading high performance large-scale, diverse, and global sales functions within the financial services industry.
• Educational Background: Bachelor's or advanced degree in business, finance, or a related field.
• Dynamic Environment Comfort: Comfortable working in a fast-paced, unstructured, and highly competitive environment.
• Exceptional Communication Skills: Strong communication, presentation, and storytelling abilities, with a talent for building relationships.
• Location: This position is based in NYC.

What You Should Know About This Team

• Motivated Individuals: We work with a team of highly motivated and ambitious individuals. Maintaining that energy and spirit is critical to our success.
• Customer Satisfaction: Our commitment to high customer satisfaction is a point of pride. We continuously seek ways to delight stakeholders.
• Encouraging Innovation: We emphasize creating space for innovation to flourish, recognizing that great ideas can come from anywhere.
• Dynamic Day-to-Day: The day-to-day in this role is fast-paced, so the ability to prioritize and focus is crucial for success.

Our Team's Favorite Perks and Benefits

• Shape Global Healthcare Strategy: Opportunity to shape and influence healthcare strategy and partnerships critical to the business.
• Work with a World-Class Team: Collaborate with a talented team driving innovation in patient and employee experience solutions.
• Competitive Compensation: Enjoy competitive compensation and strategic career development opportunities.
• Flexible Work Model: Our hybrid work model fosters collaboration while allowing flexibility to work where you feel most productive.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​ Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

New York Annual Pay Transparency Range $461,500—$502,000 USD

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