Description
Summary of Job Description:
The Help Desk Tech (PAWS) is responsible for serving as the single point of contact for all technology-related problems encountered by PRG associates and ensuring satisfactory customer service. This position responds to incoming telephone, voice mail, email, chat, and in-person requests for assistance from associates experiencing problems with hardware, software, network, and other computer-related technology. The Help Desk Tech evaluates and prioritizes all problems and either resolves the problems or escalates the situation to the appropriate IS associate for resolution.
You'll get a chance to:
- Provide courteous customer service in-person and through phone calls and emails to Operations and to SC associates related to IS issues on a timely basis.
- Serve as the single point of contact for all technology-related problems encountered by PRG associates by responding to incoming telephone, voice mail, email, chat, and in-person requests for assistance related to problems with hardware, software, network, and other computer-related technology.
- Evaluate and prioritize all computer-related problems and either resolves the problem or refers the situation to the appropriate IS associate for resolution.
- Escalate problems requiring urgent attention.
- Log and track all calls using the ticket tracking system.
- Follow up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction.
How we reward you:
- Hybrid Work schedule
- 401K with company match
- On-site fitness center, biometric screen, and flu shot clinic
- Discounts at Panda restaurants, theme parks, and gym memberships
Qualifications - External
Your background and experience:
- High school diploma required; working towards college degree
- Some relevant work experience and demonstrated interest in technology required
- Successful completion of initial and periodically required trainings.
- Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.
Pay Range: S3: $24.00 - $30.50 / Hour
* Within the range, individual pay is determined using various factors, including work location and experience.
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