Digital Experience Representative (Technical Systems Analyst) Job Listing at Panda Restaurant Group in Rosemead, CA (Job ID P1-1456027-0)

Description

Summary of Job Description:

The Digital Business Associate (Technical Systems) supports the Technical Program Manager in creating and optimizing the systems needed to create a best-in-class digital experience for our guests. This position supports the Technical Program Manager related to the Panda Express website, mobile app, loyalty and CRM platforms.

Responsibilities

• Support the Technical Program Manager in reviewing technical requirements and documenting system functionalities and workflows. 
• Provide assistance in creating system design documentation and specifications.
• Support implementation of system changes, enhancements, and integrations in conjunction with development teams. Contribute to testing, troubleshooting, and documenting system functionalities and configurations.
• Support testing prior to initiative launches and assists the Manager in collaborating with QA teams to identify and report bugs, ensuring issues are resolved effectively.
• Aid in managing eCommerce data, ensuring accuracy and integrity and supporting data analysis activities.
• Assist in organizing and tracking project tasks, timelines, and deliverables. 

How we reward you:

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*

*Benefits available for eligible permanent full time associates

Qualifications - External

Your background and experience: 

• Bachelor's degree in Computer Science, Information Technology, Marketing, or a related field
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range: P2: $33.00 - $46.50 / Hour

* Within the range, individual pay is determined using various factors, including work location and experience.

ADA Statement:

While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.

Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.

You're wanted here:

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations.  If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at PandaLOA@PandaRG.com.