Description
Summary of Job Description:
The Decentralized Learning Manager (DLM) is a field-based individual leader who is a critical part of the regional Business Unit support team. This DLM is primarily responsible for the execution of training standards in non-traditional franchise concepts across all areas within the region, as well as partnering with the Regional Business Unit Leader on strategic initiatives. While remaining restaurant-focused, this DLM serves as both an ambassador for the corporate culture as well as an expert in the field of training and development.
You'll get a chance to:
- Impact the business by evaluating and supporting these three key pillars: Crew Training, Manager Training, and Internal Development.
- Be responsible for the strategy and execution of certifications for Non-Traditional concept restaurants.
- Conduct and document restaurant visits to evaluate training effectiveness and identify operational support needs.
- Provide feedback on execution of functional job responsibilities and overall performance.
- Ensure the execution of restaurant training standards through high-level restaurant engagement and analysis of ongoing monthly, quarterly, and annual performance.
- Facilitate training for Train the Trainer classes for new and updated company initiatives.
- Be responsible for the internal development strategy for all restaurant crew (including management teams).
- Deliver performance through coaching and training.
- Support New Restaurant Opening (NRO) training in coordination with the Regional Leader of Growth.
- Support the selection, hiring, and onboarding of new DLM or DLS (Decentralized Learning Specialist).
- Lead restaurant training projects for non-traditional concepts to support the successful implementation of company initiatives.
- Provide regular business updates and analysis of restaurant training performance.
How we reward you:
- Hybrid Work schedule
- 401K with company match
- Yearly bonus opportunity*
- Full medical, dental, and vision insurance *
- On-site fitness center, biometric screen, and flu shot clinic
- Discounts at Panda restaurants, theme parks, and gym memberships
- Paid time off starting at 15 days with 7 federal holidays*
- Continuous education assistance and scholarships*
- Income protection including Disability, Life and AD&D insurance*
- Bereavement leave*
*Benefits available for eligible permanent full time associates
Your background and experience:
- Bachelor's degree in business administration, hospitality, communication, adult learning, or related field
- Minimum five years of experience in Learning & Development or Operations, with increasing management responsibility, preferably in a retail/hospitality operations environment; formal training in facilitation skills from a reputable training organization
- Minimum five years of field training experience and five years of restaurant operations experience (quick service or fast casual) as well as successful completion of initial and other required training
- Must possess a valid driver's license
- Successful completion of initial and periodically required trainings.
- Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.
Work Environment:
- Field-based position; travel, meeting, and store environment, up to 75% (includes local travel to restaurants, training site, and meeting location as well as overnight trips to support as required), varies by concept.
Pay Range: M2 $112,500 - $158,000 / Annual
* Within the range, individual pay is determined using various factors, including work location and experience.
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