Company: Paladin Security
Location: Burnaby, British Columbia, BC, Canada
Career Level: Entry Level
Industries: Business Services, Consulting
Description
Job Skills / Requirements Our Operators areresponsible for facilitating communication between our Security Officers in the field, clients on site, and Paladin management, throughout the province, by utilizing phone, radio, and email regarding site safety, extra coverage request, emergency situations, and more.
Responsibilities:
- Handle incoming / outbound calls and email communication
- Dispatch alarm response calls
- Initiate after-hour emergency service calls and security requests
- Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
- Document all information into comprehensive reports
- Customer service and administrative experience
- Excellent communication (both verbal and written) and interpersonal skills
- Strong computer proficiency, specifically in Microsoft Office
- Time management, organizational & prioritization skills
- Discretion in handling confidential company and employee information, procedures, facilities systems, etc.
- Strong security knowledge and situational awareness
#INDVR
Apply on company website
Find Connections via Linkedin
