Testing Specialist Job Listing at OSU-Oklahoma City in Oklahoma City, OK (Job ID 18875)

Description

Job Summary:
The Testing Specialist performs varied and accountable duties that contribute to the efficient operation of the Testing and Assessment Center. This position is responsible for administering, monitoring, and record keeping for a variety of tests/assessments and provides excellent customer service.

Essential Job Functions:

1. Administer and proctor exams of various types, strictly adhering to guidelines set by faculty and/or other testing organizations. 
2. Obtain/maintain annual certifications for test administration.
3. Responsible for the preparation and registration of various exam services. 
4. Monitors, retrieves, and responds to all incoming voice and email messages. 
5. With a high degree of accuracy, assists with data entry of test scores and test center information.
6. Acts as a source of information to students, faculty, staff, and the public regarding assessment tests and placement policies, requirements, and procedures.
7. Maintain standards and policies for the confidentiality of test scores and materials.
8. Maintain records and files.
9. Daily scans, fax, emails, files, and mails of various records. 
10. Responsible for maintaining a neat and tidy testing area; responsible for daily/frequent cleaning/disinfecting test room tables, computer stations, and computers. 
11. Responsible for monitoring/reporting/storing of supply stock and various literature/study materials stock with bi-weekly reporting to the director and/or assessment technicians.
12. Assist in opening and/or closing procedures.
13. Regular, non-tardy attendance is an essential function of this position. Must be agreeable to non-flexible scheduling.
14. Must be available to work all testing center hours to deliver all exams including occasional late night or Saturday administrations.
15. Completes all mandatory training and two professional developments per year.
16. Performs other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

A cover letter must be submitted for full consideration. Official transcripts will be required upon hire. If required, 35 hours/wk

Minimum Qualifications:

Education:
Associate degree or 1 year of college with the completion of College Composition I & II and math requirement, or 1+ years administering exams in a test center
Cannot be a student/perspective student in a health science program.

Work Experience: 

• At least two years of responsible work experience in a customer-focused environment in various platforms such as in person, online, and through email.
• Work experience with computer systems and applications on a computer.
  Requirement for eligibility to deliver all exams is 21 years old.
• Requirement for eligibility to deliver all exams is 21 years old.

• Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
• High degree of initiative to work independently and also collaborate in a team environment.
• Ability to be able to respond to the dynamic testing environment with consistent application of exam specific guidelines keeping test security.
• Maintain accurate test files, student test attempts and records of faculty and student transactions according to Test Center policy and procedures.
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
• Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
  Ability to read and interpret complex written records such as regulations and instructional materials.
• Basic math and time conversion skills.
• Exceptional problem solving and critical thinking skills required.
• Demonstrated coordination, planning, and organizational skills.
• Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads, and public/student contact.
• Strong working knowledge of the Family Educational Rights and Privacy Act (FERPA)
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Preferred Qualifications:

• Previous testing experience in a higher-educational setting.
• Knowledge of ACT, ACCUPLACER, CLEP, HESI, TEAS, Pearson VUE testing programs helpful.
• Associate/bachelor's degree

Working Conditions:  

• Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
• During peak testing periods must be able to handle high volume of phone calls, emails, and inquiries.
• Must be comfortable being quiet in a quiet testing environment observing people.

Physical Requirements:      

• Duties require clear vision up close, at a distance, and color vision, as well as exceptional hearing with the ability to hear soft whispers.
  
• Duties require extended periods of sitting, standing, talking, listening and computer usage. 
  
• Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).
  
  

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.