Description
Job Summary:
This position will perform the following campus-wide skilled level duties.
- Assist with development of the Slate CRM
- Provides campus-wide database application development, support, and training.
- Maintains virtual environments to support database applications.
- Coordinates with third-party entities to resolve complex problems requiring action.
- Generates data reports for both internal and external customers.
- Stays informed of emerging technologies that could benefit the department and the University.
Essential Job Functions:
- Develop and maintain desktop applications for various routine tasks.
- Develop and maintain Cloud-based applications using AWS services.
- Update existing applications to current IT standards.
- Assist in the maintenance of Web front-ends, using ASP.NET technologies as well as open source scripting.
- Process jobs on Student Information System (Banner) and submits jobs for automated processing.
- Analysis, design, implementation, and maintenance of database applications.
- Server hardware and software installation to support database applications.
- Database documentation, diagramming, design, technical support, and training.
- Works with third-party vendor to coordinate installation and maintenance of database applications and hardware such as cash registers, card readers, and kiosks.
- Provides second-level support and management of media content delivery system.
- Assists in the development of reports using COGNOS Report Studio for campus departments and external entities.
- Completes all mandatory training and participated in a minimum of two professional development each year.
- Performs other duties as assigned.
The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Special Instructions to Applicants
Resume and cover letter are required for full consideration. Official transcripts may be required upon hire. Copies of all current Certifications may be required upon hire
Position Qualification
Minimum Qualifications:
Education:
Associate Degree in technology-related discipline, equivalent work experience, industry-recognized certification(s), or a combination of these.
Work Experience:
Must have one to two years of experience in the following areas.
- Developing and maintaining desktop applications.
- Developing applications using AWS or similar Cloud-based technologies.
- Designing and using relational databases with SQL or similar language.
- Working in small group settings to accomplish goals.
- Installation and maintenance of desktop software and hardware.
- Remote or virtualized desktop use.
Knowledge, Skills, and Abilities:
- Ability to work in small groups to analyze problems and develop timely solutions.
- Ability to create and maintain applications using AWS QuickSight Amazon Connect, Kendra, QnABot, etc.
- Ability to write sustainable code, using object-oriented programming concepts.
- Working knowledge of designing and using relational and/or NoSQL databases.
- Working knowledge of Microsoft Windows Server 2012 and higher.
- Ability to cooperate with other IT personnel to resolve database and virtual environment issues.
- Must be service oriented with ability to work and respond effectively to diverse audiences of internal and external clients.
- Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
- Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
- High degree of initiative to work independently and also collaborate in a team environment.
- Demonstrated knowledge of office technologies including but not limited to. office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, and SharePoint).
- Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
- Demonstrated history of ethical and professional behavior.
Preferred Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- Experience using SQL Server 2008 (or higher) Integration Services and Analysis Services.
- Experience using any of the .NET family of languages and T-SQL.
- Experience building dynamic websites using PHP and/or ASP.NET or other languages.
- Professional or vendor-specific certification, especially Microsoft.
- Experience with mobile application development.
- Experience using Banner Student Information System and/or COGNOS Report Studio.
- Experience working in higher education.
- Certifications in AWS services and tools.
Working Conditions:
- Must be able to work a flexible schedule to include some evenings and weekends in an often times busy and noisy environment.
- Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
Physical Requirements:
- Duties require extended periods of sitting, talking and listening.
- Duties require extensive use of computers, telephone and other office equipment.
- Ability to properly handle computer and network components, use of both hands in repetitive actions, simple grasping, and fine manipulation.
- Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).
- May require some lifting, proper handling of computer and network components, use of both hands in repetitive actions, simple grasping, and fine manipulation.
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.
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