Team Lead - Fraud Job Listing at OnPoint Community Credit Union in United States of America (Job ID 1705)

Description

JOB SUMMARY

The Fraud Mitigation department advocates for our members and OnPoint colleagues through various support channels, as well as administration and execution of tools that identify and mitigate fraud risk. The Team Lead in Fraud Mitigation plays an integral role for the team as a process and business acumen expert, as well as a point of contact for complex situations for members and leadership. The Team Lead - Fraud is a high-caliber and trusted support resource for daily operations, issues and escalations, projects, and essential as a knowledgeable and professional representation for the team. This position will work with the Manager to assist in direction of daily workload within assigned area to ensure optimal productivity and escalate issues when necessary. Work with Fraud Management team to reinforce processes and objectives through effective communication and actions

ESSENTIAL FUNCTIONS

• Assist with all responsibilities within assigned department and provide first level resource support to escalated questions/issues.
• Make decisions regarding member accounts within appropriate authority and understanding applicable risk.
• Maintain a full understanding of all duties and provide support within the assigned department.
• Provide technical training and coaching to new and existing team members.
•  Handle escalated issues and researches complex issues raised by members in a proficient, timely manner.
•  Make and present recommendations to Fraud Management in regards to changes in procedures, to improve efficiency, and reduce fraud losses, including execution of changes.
• Become a focal point for partner service organizations (Contact Center, Branch Network) to educate and inform relative to fraud trends, risk, and potential gaps in risk-based processes.
• Work directly with the Fraud Data Analyst regarding member consumerism patterns, purchasing activity which may be considered ‘out of pattern', transaction behavior from suspicious trends, utilizing all tools, and researching member accounts and relationships for appropriate action.
• Assist Manager, Fraud Operations to ensure employees within the assigned department comply with all security and confidentiality procedures
• Other duties as assigned

KNOWLEDGE, SKILLS & COMPETENCIES

• Must be a self-starter and strongly motivated to cross-train in other areas of Fraud.
• Work effectively in a team environment. Enjoy taking on challenging work.
• Effective analytical and organizational skills, and ability to manage time and resource prioritization, and a strong attention to detail.
• Able to accomplish assignments and projects with minimal supervision and within tight deadlines.
• Demonstrated, successful experience working in financial fraud. Able to quickly adopt and support updates and changes, including a strong business acumen for Credit Union processes and systems.
• Working knowledge of regulatory requirements and current credit union policy and procedures. Able to motivate and earn the confidence of team members.
• Demonstrated ability to use positive communication techniques to effectively resolve conflicts with members, both orally and in written formats. Demonstrated ability to take initiative and to use appropriate authority.
•  Proactively identify, analyze and resolve issues, taking an analytical approach to formulate recommendations for change.
• Able to provide training effectively to team members.

QUALIFICATIONS

• High School Diploma + min 2 years collegiate studies, or equivalent financial experience required
• Minimum 2 years of experience with bank loss prevention, with a demonstrated history of excellent judgement skills
• 1-3 years of experience in a customer service oriented role in financial services, and/or in back office operations in financial services
• Minimum two years of successful experience working in financial operations.

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.