Description
FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY
Salary is Negotiable
After successful completion of the probationary period, employee will receive off probation wage increase.
Summary:
This position is responsible for the day-to-day operations of the membership area to include customer relations to internal and external customers, administrative tasks, promoting facility programs and services, membership sales, database, and file management. Work all shifts to accommodate facility operating hours, which may include weekends, holidays and 1st and/or 2nd shift.
Responsibilities:
* Provide excellent customer service to all internal and external customers, to include answer and screen incoming calls and correspondences; exercises judgment and respond accordingly. Communicate to all age groups in a professional and respectful manner.
* Monitor membership desk to ensure facility access is restricted to current and active members, and/or authorized internal and external customers.
* Assist and process new and renewed memberships to include distributing membership information, create membership cards, data entry, and maintaining membership files.
* Communicate and enforce membership and facility policies to ensure a safe environment for all.
* Promote Oneida Family Fitness programs and services to include services offered within the Oneida Community.
* Organize, maintain, and clean/sanitize membership/lobby area to include displays for sale items, membership desk, vending machine, tables and floors, supply, and mailbox area.
* Conduct proper cash handling of all membership, program and services, pro shop, and vending sales through the membership software system. Learn all entities of the membership system as needed/required.
* Learn all entities of the membership system to include balancing cash drawer daily and nightly accounting deposit/paperwork
* Attend staff and team meetings and trainings as required.
* Assist Member Services Manager with training of other Member Service Specialists with job duties and responsibilities as need/required.
* Contribute to a team effort to complete daily tasks to include, membership processing, data entry, records and log retention, pro shop and vending inventory, facility communications, and maintaining facility supplies.
* Maintain accurate records and assist with report processing through the membership software system to include Assisting with the development membership incentives/challenges
* Make recommendations to enhance the efficiency of the membership operations.
* Transmit outgoing faxes, and retrieve, log, and distribute incoming faxes.
Skills:
Essential:
* Ability to carry out instructions furnished in verbal or written format Creatively market and promote programs and services to Oneida Employees, members and community through internal and external networking
* Ability to communicate effectively in the English language, both verbally and in writing
* Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and co-workers at all levels
* Ability to represent the organization in a professional manner, building respect and confidence.
* Ability to handle multiple tasks and meet deadlines
* Ability to write clear and concise reports, memoranda, directives, and letters
* Ability to work independently with minimal supervision
* Knowledge of records management and basic accounting procedures.
* Ability to continually seek improvement in results
* Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic
* Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment.
* Ability to work all shifts to accommodate Oneida Family Fitness operating hours, which may include holidays and weekends.
* Assist and complete injury/accident reports and narratives in an accurate and timely manner.
* Well-developed interpersonal skills. Handle high pressure and/or multiple situations in a professional manner. Notify Supervisor of situations as required.
Education Requirement - Or A Closely Related Field:
Education with Equivalent Qualifications:
Essential:
* High School Diploma, HSED Diploma or GED Certification wi
* Applicants age 50 and older are exempt from this requirement
Credentials:
Essential:
* Driver's License Personal Vehicle
* Insurance Required
Nonessential:
* Complete Oneida Certification on Reporting Child Abuse and Neglect training within ninety (90) days of employment.
Working conditions:
Essential:
* Walk frequently
* Sit frequently
* Handle frequently
* Feel frequently
* Frequently reach with hands and arms.
* Office setting
* Moderate noise level
* Evening and weekend work may be required
* Work extended hours
* Work irregular shifts
Experience:
Essential:
* One (1) year of Administrative office work experience
* Two (2) years of face-to-face customer service experience
Other information:
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.
Continuation of this position is contingent upon funding allocations.
Must maintain strict security, confidentiality, and quality to meet professional standards of the department.
Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.
Must be willing and able to obtain additional related education and training.
Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.
A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
Must provide a copy of diploma/degree, license, or certification upon employment.
ITEMS TO BE SUBMITTED:
1. Background information disclosure (BID) form.
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