Description
FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY
Salary is Negotiable
After successful completion of the probationary period, employee will receive off probation wage increase.
Summary:
Monitor tenant accounts to identify compliance issues, enforcement of rental agreement and program rules, and working with tenant to cure noncompliance to avoid rental agreement termination whenever possible. Participate in developing Standard Operating Procedures defining CHD's and tenant's responsibilities. Prepare tenant cases for potential Oneida Judiciary hearings and attend hearings as needed.
Responsibilities:
* Monitor tenant accounts to identify outstanding debts. a. Review payments owed to CHD for rent, damages, and other charges. b. Pursue payment for unpaid balances owed to CHD. c. Provide notice to tenants for unpaid balances and cure options. d. Issue further warnings and/or notices as applicable.
* Identify compliance issues that require follow-up or investigation. a. Adherence with CHD Rental Agreement, applicable rental program rules, Oneida Nation laws, and infringement of health & safety of CHD tenants and/or neighborhoods.
* Work collaboratively with Senior Affordable Housing Compliance Specialist in rental agreement and compliance to include must not limited to: a. Adherence with CHD Rental Agreement. b. CHD Rental Program Rules. c. Oneida Nation Laws. d. Eviction and Termination processes. e. Documenting Case Notes. f. Preparation for Court Cases.
* Meet with tenants related to compliance concerns, discuss options.
* Execute account terminations and evictions in accordance with applicable rental program rules and Oneida Nation Landlord Tenant Law, and Eviction and Termination Law.
* Maintain tenant files and physical rental inventory data, Rental Unit Catalog, and provide reports as needed.
* Visiting properties and working collaboratively with Tenant Support Specialist, Tribal Sanitarian, Zoning Inspector, and other tribal and non-tribal entities as unsafe and unhealthy housekeeping concerns arise with tenants, seeking cures, and following through with compliance enforcement as applicable.
* Work collaboratively with Tenant Support Specialist as tenant cases involving death, domestic concerns, unsafe living conditions, and other scenarios of trauma and/or risk may require referrals to Child Protective Services, Indian Child Welfare, Adult Protective Services, etc.
* Work collaboratively with Resident Services Specialist and Area Manager to develop Standard Operating Procedures.
* Participate in policy and procedure development.
Skills:
Essential:
* Operating various word-processing, spreadsheets, and database software programs in a Windows environment
* Work independently with minimal supervision
* Inform and communicate verbally and in writing in diverse and challenging situations with the ability to process information effectively, identify and define problems and make objective decisions
* Maintain strict departmental security, confidentiality, and quality to meet professional standards of the department
* Organizational management. This requires the incumbent to plan, organize and schedule priorities efficiently and effectively, meet strict deadlines and successfully cope with challenging situations and conditions
* Ability to set and meet priorities, meet strict deadlines and the ability to successfully cope with challenging situations and conditions
* Must present a professional appearance and demeanor as a representative of the Oneida Nation in dealing with the general public
* Ability to conduct training sessions and counsel tenants
* Well-developed interpersonal skills are required promoting tact, courtesy, respect, objectivity, maturity, and patience while interacting with a wide variety of personalities
* Ability to work as a team member and foster a positive working environment
* Skill in negotiations, problem solving and collections.
* Ability to work with a diverse population specifically the elderly and low income.
Education Requirement - Or A Closely Related Field:
Education with Equivalent Qualifications:
Essential:
* Associates Degree in Business Administration
Credentials:
Nonessential:
* Resident Services Certificate
Credential equivalent experience:
Nonessential:
* Certificate in resident services. Must obtain certificate within approved time frame by supervisor.
Working conditions:
Essential:
* Walk frequently
* Sit frequently
* Reach with hands and arms
* Talk frequently
* Hear frequently
* Stand occasionally
* Bend/stoop occasionally
* Crouch Occasionally
* Crawl occasionally
* Lift 25 pounds occasionally
* Office setting
* Moderate noise level
Experience:
Essential:
* experience working in problem solving, rule & regulation compliance, and providing individual and/or group trainings. A combination of education and experience may be considered.
Nonessential:
* Knowledge of Oneida Nation Landlord Tenant Law, Eviction and Termination Law, and associated programs rules.
Other information:
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.
Continuation of this position is contingent upon funding allocations.
Must maintain strict security, confidentiality, and quality to meet professional standards of the department.
Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.
Must be willing and able to obtain additional related education and training.
Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.
A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
Must provide a copy of diploma/degree, license, or certification upon employment.
Apply on company website
Find Connections via Linkedin
